Aged Care Admin & Front Desk Coordinator

Estia Health; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Retail savings with the Blue LightCard

Discounted car hire

Employee Assistance Program

Free Wellbeing App

Novated leasing for vehicles

Workplace banking support

Nib health discounts

JB HiFi discounts

Job summary

Estia Health on the Gold Coast is seeking a friendly front desk administrator to support a busy aged care home. You will handle front desk duties, field calls and emails, and assist with ordering supplies while guiding visitors and staff.

This role emphasizes warmth, organisation and clear communication to enhance resident experiences. Ideal candidates will have reception/administration experience, strong interpersonal skills, and a proactive approach in a fast-paced environment.

Qualifications

• Experience in a reception/administration position is highly regarded.
• Strong interpersonal and written/verbal communication skills.
• Proactive attitude and ability to work in a fast-paced environment.
• A real desire to make a difference in people’s lives.

Responsibilities

• Friendly customer service to everyone – in person, on the phone or over email.
• Managing the front desk, answering calls and managing emails.
• Be a leader to staff, helping them to grow.
• Welcoming visitors, volunteers, contractors to the home.
• Assisting with ordering supplies and staff uniforms.
• Keeping on top of paperwork – record keeping, filing etc.
• Showing off our home to future residents and their families.
• Supporting the office manager and residential aged care manager in daily tasks.

Skills

Customer service

Front desk

Communication

Attention to detail

Computer skills

Team support

Microsoft Office

Tools

Microsoft Office

Job description

Estia Health on the Gold Coast is seeking a friendly front desk administrator to support a busy aged care home. You will handle front desk duties, field calls and emails, and assist with ordering supplies while guiding visitors and staff.

This role emphasizes warmth, organisation and clear communication to enhance resident experiences. Ideal candidates will have reception/administration experience, strong interpersonal skills, and a proactive approach in a fast-paced environment.