Aged Care Front Desk & Admin Coordinator

Estia Investments Pty Ltd; Gold Coast City; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Blue Light Card discounts

Discounted car hire

Employee Assistance Program

Wellbeing App

Novated leasing

Workplace banking

ACN membership discounts

JB HiFi discounts

Job summary

Estia Health is seeking a friendly reception/administration professional to help run the front desk at our Gold Coast home. You will greet residents, families and visitors, manage calls and emails, and support the residential aged care manager and client services officer.

Bring excellent customer service, strong communication, and solid computer and data skills. Previous reception experience is highly regarded; we value a proactive, detail‑oriented approach in a fast-paced aged care environment.

Qualifications

• Front desk management and customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Proactive, detail-oriented and able to work in a fast-paced environment.
• Solid computer and data skills; administration experience preferred.

Responsibilities

• Provide friendly customer service in person, on the phone or by email.
• Manage the front desk, calls and emails.
• Lead staff and support their growth.
• Welcome visitors and contractors to the home.
• Assist with ordering supplies and staff uniforms.
• Maintain paperwork, records and filing.
• Show the home to prospective residents and families.
• Support the office and residential aged care managers.

Skills

Front desk management

Customer service

Leadership

Interpersonal communication

Data skills

Reception/Administration experience

Job description

Estia Health is seeking a friendly reception/administration professional to help run the front desk at our Gold Coast home. You will greet residents, families and visitors, manage calls and emails, and support the residential aged care manager and client services officer.

Bring excellent customer service, strong communication, and solid computer and data skills. Previous reception experience is highly regarded; we value a proactive, detail‑oriented approach in a fast-paced aged care environment.