Resident Care Admin & Rostering Specialist

Uniting NSW & ACT; Mosman; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging up to $18,550

Fitness and wellbeing benefits

Employee referral program

Supportive team environment

Career development opportunities

Job summary

Uniting NSW & ACT is seeking an Administration Officer to be the welcoming face in our residential aged care facility. You will provide comprehensive administrative support, manage reception duties, and assist with moving-in processes to deliver person-centred care.

You will coordinate rostering, liaise with families, and handle invoices, records, and communications across multiple platforms to support residents and staff.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• Experience with rostering and multi-system administration.
• Strong communication and customer service skills.

Responsibilities

• Respond to inquiries from residents' families and internal stakeholders.
• Collaborate on rosters and ensure accessible day-to-day rostering.
• Organise meetings, schedule training, and take minutes as required.
• Manage supplies ordering and inventory control.
• Scan, upload and file documents in SharePoint securely.
• Process invoices promptly and accurately.
• Communicate effectively with clients from diverse backgrounds.
• Assist residents with tasks including room prep and transport bookings.
• Promote Uniting services and foster community connections.
• Maintain privacy and confidentiality in line with policies.

Skills

Roster management

Communication

Customer service

Multitasking

Organisational skills

Problem solving

Advanced computer skills

Education

Certificate 3 in Business Administration/Customer Service or equivalent

Tools

CRM systems

Rostering software

WorkSmart Dynamics

SharePoint

Outlook

Microsoft Office

Job description

Uniting NSW & ACT is seeking an Administration Officer to be the welcoming face in our residential aged care facility. You will provide comprehensive administrative support, manage reception duties, and assist with moving-in processes to deliver person-centred care.

You will coordinate rostering, liaise with families, and handle invoices, records, and communications across multiple platforms to support residents and staff.