Aged Care Front Desk & Admin Coordinator

Uniting; Shellharbour City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport

Additional leave purchase

Job summary

Uniting is seeking a friendly front‑of‑house receptionist/administrative assistant based at Uniting Elanora, Shellharbour, NSW. This full‑time, permanent role supports residents and families with inquiries, bookings and documentation.

You will collaborate with the management team, manage general admin tasks, and help maintain a welcoming, confidential environment. Priorities include rostering, CRM use and liaising across teams.

Qualifications

• Typically, this role requires Certificate III in Business Administration or equivalent.
• Experience in reception, office administration and customer service in a busy service environment.
• Excellent written and verbal communication with a resident‑centred approach.
• Good digital literacy including Microsoft Office and CRM, rostering and electronic records systems.
• Ability to manage priorities, deadlines and operate with limited supervision.
• Previous rostering experience in aged care, community care, retail or hospitality.
• Understand work health and safety principles and meet pre‑employment requirements.

Responsibilities

• Deliver exceptional front‑of‑house customer service to residents, families and visitors.
• Provide administrative support across enquiries, bookings, communications and records.
• Build positive relationships with residents, staff and community stakeholders.
• Communicate effectively with clients with varied needs and backgrounds.
• Capture enquiries, prepare rosters, manage purchasing and client bookings.
• Engage with community connections and promote Uniting services.
• Maintain privacy and confidentiality of each client.
• Support continuous improvement of services in line with standards.

Skills

Reception experience

Office administration

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Certificate III in Business Administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Uniting is seeking a friendly front‑of‑house receptionist/administrative assistant based at Uniting Elanora, Shellharbour, NSW. This full‑time, permanent role supports residents and families with inquiries, bookings and documentation.

You will collaborate with the management team, manage general admin tasks, and help maintain a welcoming, confidential environment. Priorities include rostering, CRM use and liaising across teams.