Administration Officer

Uniting; Nambucca Heads; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Training & Development

Positive Impact

Salary Packaging

Wellbeing programs

Employee Discounts

Referral Bonus

Fitness Passport

Private Health Insurance

Job summary

Uniting is seeking an Administration Officer to be the welcoming face in our residential aged care facility. You will provide comprehensive administrative support, manage reception duties, and assist residents and families through moving-in, while engaging with residents and promoting community connections.

The role is permanent part-time, 30 hours per week, Monday to Friday, with duties spanning rostering, documentation, invoicing, and stakeholder communications.

Qualifications

• Minimum 12 months demonstrated experience in an administrative role.
• Aged Care experience is highly desirable.
• Excellent communication and customer service skills.
• Advanced computer proficiency including Outlook, Teams, Microsoft Office and client data management systems.

Responsibilities

• Respond to inquiries from residents' families and stakeholders.
• Maintain up-to-date rosters and manage day-to-day rostering.
• Organise meetings, schedule training, and take minutes.
• Manage orders of supplies and consumables.
• Scan and file resident and staff documents in SharePoint.
• Process invoices accurately in the system.
• Assist residents with room preparation, transport bookings, and services.
• Promote Uniting services and foster community connections.
• Communicate clearly while maintaining privacy.
• Uphold client rights and privacy per policies and legislation.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Multitasking

Education

Certificate III in Business Administration or equivalent

Tools

Outlook

Teams

Microsoft Office

CRM/SharePoint

Work Smart Dynamics

Job description

About the role:

The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person-centred approach and is key to supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

This is a Permanent Part-Time position, working Monday to Friday with a total of 30 hours per week.

Your Key Accountabilities:

• Respond to inquiries from internal and external stakeholders, including residents' families.
• Collaborate with the Service Manager to ensure up-to-date rosters are accessible to all team members while managing the day-to-day rostering system.
• Organise meetings, schedule training sessions, and take minutes as required.
• Manage the ordering of supplies and consumables.
• Securely scan, upload, and file resident and staff documents in the SharePoint system.
• Process invoices promptly and accurately in the system.
• Communicate effectively with clients from diverse backgrounds and with varied needs.
• Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
• Foster community connections and promote the services of Uniting.
• Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
• Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

Qualifications and Experience:

The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and Work Smart Dynamics. The position is also responsible for online orders for laundry services and facility equipment/accessories.

• Certificate III in Business Administration or equivalent. (Desirable, not mandatory)
• Minimum of 12 months demonstrated experience in an administrative role
• Aged Care experience (highly desirable, not mandatory)
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data management systems expertise.

Employee Benefits:

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $250 bonus each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Pre-employment Checks:

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

About Uniting:

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.

Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve