Aftersales Customer Service Consultant - Fixed-Term

Sime Motors; New South Wales; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Job summary

Sime Motors in Australia is seeking a proactive Customer Service professional to join our team for a fixed-term parental leave cover. You will handle inbound customer inquiries and proactively contact existing customers to secure service bookings within our aftersales operations.

Reporting to the Service Customer Interactions Senior Team Leader, you will work collaboratively with the team to deliver friendly, informative service while helping to achieve key business objectives.

Qualifications

• Proven customer service experience.
• Excellent verbal communication skills.
• Proficient with MS Office and basic computer applications.

Responsibilities

• Handle inbound customer inquiries and proactively contact existing customers to secure service bookings.
• Support aftersales by delivering outstanding customer service in a proactive and informative manner.
• Collaborate with the team to meet service objectives and maintain high customer satisfaction.

Skills

Verbal communication

Reliability

Telephone etiquette

Call volume management

MS Office

Attention to detail

Team player

Tools

Microsoft Office

Job description

Sime Motors in Australia is seeking a proactive Customer Service professional to join our team for a fixed-term parental leave cover. You will handle inbound customer inquiries and proactively contact existing customers to secure service bookings within our aftersales operations.

Reporting to the Service Customer Interactions Senior Team Leader, you will work collaboratively with the team to deliver friendly, informative service while helping to achieve key business objectives.