Aftersales Performance Lead – Luxury Auto

Genesis; Sydney; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Company car

Learning & development

Parental leave

Leave benefits

Wellbeing support

Job summary

Genesis Motors Australia is seeking an Aftersales Performance Manager on a 14-month parental leave contract to drive service excellence across our national dealer network.

You will monitor performance metrics, lead improvement plans, and coordinate dealer training, with strong analytics and stakeholder management to deliver exceptional customer experiences for a global luxury automotive brand.

Qualifications

• 5–10 years in automotive, ideally aftersales or dealer performance.
• Proven experience in leading and developing teams.
• Strong analytical and problem-solving skills to drive outcomes.

Responsibilities

• Monitor aftersales performance metrics across the national dealer network.
• Develop and implement performance improvement plans for service efficiency and profitability.
• Lead continuous improvement initiatives focused on customer experience and workshop productivity.
• Coach dealerships through performance reviews and operational guidance.
• Oversee rollout of new aftersales programs, systems and tools.
• Identify capability gaps and coordinate dealer training and development.
• Develop Aftersales Coordinator through coaching and performance management.
• Provide regular reporting and performance insights to senior leadership.
• Collaborate with Sales, Marketing, Finance, Technical, Warranty and Customer Experience teams.
• Contribute to national aftersales strategy and governance.

Skills

Automotive industry experience

Aftersales/Dealer performance

People management

Data analysis

Advanced Excel

Stakeholder management

Communication

Commercial acumen

Business/Marketing degree

Education

Business/Marketing degree

Tools

Microsoft Excel

Job description

Genesis Motors Australia is seeking an Aftersales Performance Manager on a 14-month parental leave contract to drive service excellence across our national dealer network.

You will monitor performance metrics, lead improvement plans, and coordinate dealer training, with strong analytics and stakeholder management to deliver exceptional customer experiences for a global luxury automotive brand.