Customer Service Advisors (Casual) - Brisbane

Apollo Motorhome Holidays; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

Apollo Motorhome Holidays in Brisbane is seeking Casual Customer Service Advisors to act as the main link between customers, dealers and internal teams. You’ll drive after-sales support across phone, email and online channels, coordinating suppliers and teams to deliver efficient repairs and ensure safety.

This role requires energetic, customer-focused individuals with strong problem-solving skills. Experience in automotive or service roles is valued, along with proficient use of Outlook, Word,

Qualifications

• Excellent customer service skills and clear communication.
• Strong organisational abilities and a genuine passion for helping others.
• Experience with Outlook, Word, Excel and CRM systems.

Responsibilities

• Drive after-sales and campaign repairs, providing standout support across phone, email, and online channels.
• Coordinate suppliers and internal teams to deliver efficient, cost-effective repairs, and keep the Aftersales & Recall Department running smoothly.
• Champion workplace health and safety for customers and colleagues alike.

Skills

Customer service

Clear communication

Organisation

Negotiation

Conflict resolution

Problem solving

CRM systems

Tools

Outlook

Word

Excel

CRM systems

Job description

Customer Service Advisors (Casual) - Brisbane

Are you passionate about delivering exceptional customer service? You’ll be the go-to link between customers, dealers, and internal teams, ensuring smooth after-sales service and happy customers. This isn’t just administration — you’ll be hands-on, solving problems and making an impact every day.

What You’ll Do

Drive after-sales and campaign repairs, providing standout support across phone, email, and online channels, ensuring every customer feels valued and supported.

Coordinate suppliers and internal teams to deliver efficient, cost-effective repairs, and keep the Aftersales & Recall Department running smoothly.

Champion workplace health and safety for customers and colleagues alike.

About You

Outstanding customer service skills, with clear communication, strong organisation, and a genuine passion for helping others.

Confident using Outlook, Word, Excel, and CRM systems.

Experience in automotive, manufacturing, or service roles (such as Service Receptionist, Parts Interpreter, or Service Coordinator) is valued.

Technical know-how about motor vehicles and RVs (bonus if you know Apollo brands or have RV lifestyle experience).

Energetic, detail-focused, skilled in negotiation and conflict resolution, and devoted to creating positive customer experiences.

We’re looking for someone who puts customer service at the heart of everything — even if you don’t tick every box, your enthusiasm and commitment to making a difference is what matters most.

We value diversity and inclusion; you must have the right to work in Australia. Aboriginal and Torres Strait Islander peoples are encouraged to apply.