Customer-Focused Service Advisor (Parental Leave Cover)

The Toro Company; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading machinery manufacturer in Melbourne is looking for a Service Advisor to join their Equipment team for parental leave cover. The role involves managing service requests, ensuring excellent customer relations, and handling administrative tasks such as quotes and invoicing. Competitive candidates will have strong customer service skills, experience in administration, and familiarity with ServiceMax and SAP. Join a reputable company that values people and performance.

Qualifications

• Strong customer service focus and experience in administrative support.
• Ability to establish effective relationships with customers.
• Highly organized and adaptable in a fast-paced environment.

Responsibilities

• Be the first point of contact for all service calls.
• Manage incoming service requests and provide proactive follow-ups.
• Prepare customer quotes and ensure accurate work order processing.

Skills

Strong customer service skills

Polite and professional phone manner

Strong interpersonal and communication skills

Strong computer literacy

Tools

ServiceMax

SAP

Job description

A leading machinery manufacturer in Melbourne is looking for a Service Advisor to join their Equipment team for parental leave cover. The role involves managing service requests, ensuring excellent customer relations, and handling administrative tasks such as quotes and invoicing. Competitive candidates will have strong customer service skills, experience in administration, and familiarity with ServiceMax and SAP. Join a reputable company that values people and performance.