Customer Service Consultant - Automotive (Fixed-Term Contract)

Sime Motors; New South Wales; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Employee benefits and discounts

Job summary

Sime Motors in Australia is seeking a proactive Customer Service professional to join our team for a fixed-term parental leave cover. You will handle inbound customer inquiries and proactively contact existing customers to secure service bookings within our aftersales operations.

Reporting to the Service Customer Interactions Senior Team Leader, you will work collaboratively with the team to deliver friendly, informative service while helping to achieve key business objectives.

Qualifications

• Proven customer service experience.
• Excellent verbal communication skills.
• Proficient with MS Office and basic computer applications.

Responsibilities

• Handle inbound customer inquiries and proactively contact existing customers to secure service bookings.
• Support aftersales by delivering outstanding customer service in a proactive and informative manner.
• Collaborate with the team to meet service objectives and maintain high customer satisfaction.

Skills

Verbal communication

Reliability

Telephone etiquette

Call volume management

MS Office

Attention to detail

Team player

Tools

Microsoft Office

Job description

Company :

Sime Darby Motors Group (Australia) Pty Ltd

Sime Motors – A World of Automotive Excellence Awaits

Are you an energetic, customer-focused professional with a passion for the automotive industry? If this sounds like you, we want you to join our Customer Service Team at Sime Motors.

This is a fantastic opportunity to join our team in a fixed-term role covering a period of parental leave, supporting our aftersales operations and delivering exceptional service to our valued customers.

The Role

Reporting to the Service Customer Interactions Senior Team Leader, you will be responsible for handling inbound customer enquiries and proactively contacting existing customers to secure service bookings.

Working as part of a collaborative team, you will support the aftersales departments across Sime Motors by providing outstanding customer service in a proactive and informative manner while contributing to key business objectives.

What We Need From You

• Excellent verbal communication skills
• Reliable with a strong work ethic
• Confident and professional telephone manner with exceptional customer service skills
• Ability to manage a high volume of calls
• Sound knowledge of Microsoft Office
• Strong attention to detail and organisational skills
• Ability to work effectively in a team environment

Why Work With Us?

• Competitive salary package
• Opportunity to work for one of the largest automotive groups in the Asia Pacific region
• Professional development opportunities
• Access to employee benefits and discounts on groceries, fuel, vehicles and more
• A safe, friendly, diverse and supportive team environment

At Sime Motors, we offer excellent working conditions, ongoing career development opportunities, a great team environment, and a benefits package unique to the industry.

About Us

Sime Motors is one of the leading automotive groups in the Asia Pacific region, proudly part of the Sime Darby Group, a Fortune 500 company with a presence in 17 countries and more than 20,000 employees worldwide.

Our unique partnerships with prestigious brands including BMW, MINI, Jaguar Land Rover, Rolls-Royce, Porsche, Volvo and Volkswagen enable us to offer unparalleled opportunities for both our customers and our team.

At Sime Motors, we are pioneering the future of automotive retail, providing a world-class experience that blends innovation, service excellence, and career growth.