Adventure Travel Reservations Lead

Lagardère Awpl; Sydney; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Zusammenfassung

Lagardère Awpl is seeking a Reservation Booking Coordinator to join our team. You will manage all aspects of reservations for adventure packages, ensuring a seamless experience for customers, and communicate via phone and email to answer questions and resolve issues.

Your role includes coordinating with sales, marketing, and operations to update packages, track bookings and payments, and maintain precise customer records while contributing to process improvements.

Qualifikationen

• Experience in customer service, travel, or hospitality.
• Excellent communication skills, both written and verbal.
• Strong attention to detail with the ability to multi-task in a fast-paced environment.

Aufgaben

• Manage and coordinate all reservations for adventure packages.
• Communicate with clients by phone and email to provide information and address concerns.
• Collaborate with sales and marketing to update and promote packages and offers.
• Use reservation software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel details.
• Provide exceptional customer service and resolve issues before, during, or after trips.
• Maintain accurate records of reservations and customer information.
• Assist in developing new processes to improve the booking experience.

Kenntnisse

Customer service

Travel industry

Hospitality industry

Tools

Reservation management software

Microsoft Office

Jobbeschreibung

Lagardère Awpl is seeking a Reservation Booking Coordinator to join our team. You will manage all aspects of reservations for adventure packages, ensuring a seamless experience for customers, and communicate via phone and email to answer questions and resolve issues.

Your role includes coordinating with sales, marketing, and operations to update packages, track bookings and payments, and maintain precise customer records while contributing to process improvements.