Australian Payroll Lead (12-Month Contract)

Norwest Recruitment - Western Sydney Recruitment Specialists; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Norwest Recruitment - Western Sydney Recruitment Specialists is seeking a Reservation Booking Manager to coordinate reservations for adventure packages in a full-time role in Sydney. You will manage bookings, communicate with clients by phone and email, and collaborate with sales, marketing, and operations to ensure seamless travel experiences.

The ideal candidate has experience in customer service, travel or hospitality, strong communication and detail orientation, and proficiency with

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient with reservation management software and Microsoft Office.
• Ability to work independently and in a team.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients via phone and email to assist with reservations.
• Collaborate with sales and marketing to update and promote offers.
• Use reservation software to track bookings, payments, and cancellations.
• Coordinate with operations to confirm arrangements for travel needs.
• Provide exceptional customer service before, during, or after trips.
• Maintain accurate reservation records for smooth operations.
• Assist in developing new processes to improve the booking experience.

Skills

Customer service

Travel industry

Hospitality industry

Communication skills

Attention to detail

Reservation software

Microsoft Office

Teamwork

Tools

Reservation management software

Microsoft Office

Job description

The following job offers describe roles with key responsibilities, qualifications and compensation.

Reservation Booking Manager

Works as a Reservation Booking Coordinator for a leading company; full‑time.

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilise reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Key qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi‑task in a fast‑paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem‑solving skills with a positive attitude