Adventure Reservations Lead | Booking & Customer Care

Laser Landscapes And Excavation; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Laser Landscapes And Excavation is seeking a Reservation Booking Coordinator to join our team. You will manage reservations for our adventure packages and ensure a seamless booking experience for clients worldwide, communicating clearly by phone and email.

You will collaborate with sales and marketing to promote offers, use reservation software to track bookings and payments, and coordinate with operations to arrange all travel details, delivering outstanding service before, during, and after

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.

Responsibilities

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Skills

Excellent communication skills

Experience in customer service, travel

Attention to detail & multitasking

Job description

Laser Landscapes And Excavation is seeking a Reservation Booking Coordinator to join our team. You will manage reservations for our adventure packages and ensure a seamless booking experience for clients worldwide, communicating clearly by phone and email.

You will collaborate with sales and marketing to promote offers, use reservation software to track bookings and payments, and coordinate with operations to arrange all travel details, delivering outstanding service before, during, and after