Senior Ar Lead | $125M Debtor Portfolio | Contract To Perm

Reo Group; New South Wales; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

Reo Group in Australia is seeking a Reservation Booking Coordinator to manage all aspects of reservations for adventure packages, ensuring a seamless booking experience for customers.

You will communicate via phone and email, collaborate with sales/marketing, utilize reservation management software, and work with operations to confirm arrangements and resolve issues. The role emphasizes accuracy, teamwork, and proactive problem-solving.

Qualifikationen

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Aufgaben

• Manage and coordinate all aspects of reservations for adventure packages, ensuring a seamless booking experience.
• Communicate with clients via phone and email to provide information and assist with concerns.
• Collaborate with sales and marketing teams to update and promote packages and offers.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain records of reservations and customer information for smooth communication.
• Assist in developing and implementing new processes to improve the booking experience.

Kenntnisse

Customer service

Travel industry

Hospitality industry

Communication skills

Attention to detail

Multi-tasking

Independent worker

Team player

Problem solving

Reservation software

Microsoft Office

Tools

Reservation management software

Microsoft Office

Jobbeschreibung

Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude