Senior Town Planner

de Witt Consulting; New South Wales; Presencial; AUD 60.000 - 80.000; Jornada completa

Descripción de la vacante

De Witt Consulting is seeking a Reservation Booking Manager to join the team. The role coordinates reservations for adventure packages, communicates with clients, and collaborates with sales, marketing, and operations to ensure a smooth booking experience.

Applicants should have experience in customer service, travel, or hospitality, with strong communication and problem-solving skills. Proficiency in reservation software and Microsoft Office is preferred.

Formación

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsabilidades

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Conocimientos

Customer service

Communication skills

Detail oriented

Multi-tasking

Team player

Herramientas

Reservation management software

Microsoft Office

Descripción del empleo

Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude