Mechanical Supervisor - Desalination Plant Maintenance Lead

Acciona; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Acciona is seeking a Reservation Booking Manager to join our team as a Reservation Booking Coordinator. You will manage reservations for our adventure packages and ensure a seamless, enjoyable booking experience for clients across Australia.

You will communicate by phone and email, collaborate with sales, marketing and operations, and use reservation software and Microsoft Office to track bookings, payments and cancellations.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent written and verbal communication.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in reservation software and Microsoft Office.
• Ability to work independently and in a team.
• Strong problem-solving with a positive attitude.

Responsibilities

• Manage and coordinate all aspects of reservations for adventure packages.
• Communicate with clients via phone and email to provide information and address questions.
• Collaborate with sales and marketing to update and promote packages and offers.
• Use reservation management software to track bookings, payments, cancellations.
• Work with operations to confirm reservations and arrange travel needs.
• Provide exceptional customer service by resolving issues before, during, or after a trip.
• Maintain accurate records of reservations and customer information.
• Assist in developing new processes to improve reservation experiences.

Skills

Customer service

Communication

Attention to detail

Reservation software

Microsoft Office

Teamwork

Problem-solving

Independent work

Tools

Reservation management software

Job description

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-orientated individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers\' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

If you are passionate about exploring the world, have excellent customer service skills, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable adventures for our customers.