Administrative Support & Compliance Liaison

Safe Transport Victoria; Melbourne; Hybrid; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Job summary

Safe Transport Victoria in Melbourne seeks an Administration Support Officer to assist the Resolutions team with complaints assessment, stakeholder liaison, and documentation for Victoria Police and other agencies.

The role also supports CAT, handles Notifiable Incident referrals, and ensures timely decision-making. Ongoing, full-time, hybrid work (3 days WFH, 2 in-office) with a salary of $81,496–$90,227 before super.

Qualifications

• Experience providing high-quality administrative support in a fast-paced multimodal environment.
• Strong ability to interpret and apply relevant legislation, policies, and procedures.
• Highly developed written and verbal communication skills, including the ability to translate complex information for diverse audiences, and exceptional attention to detail.

Responsibilities

• Assess complaints and support resolution processes.
• Handle phone and general enquiries with professionalism.
• Liaise with internal and external stakeholders.
• Prepare documentation to support functions with Victoria Police and other agencies.
• Provide administrative support to CAT for timely decision-making and medical information assessment.
• Manage Notifiable Incident referrals requiring Notification of Incident letters to named drivers.

Skills

Admin support

Legislation interpretation

Written & verbal communication

Attention to detail

Job description

Safe Transport Victoria in Melbourne seeks an Administration Support Officer to assist the Resolutions team with complaints assessment, stakeholder liaison, and documentation for Victoria Police and other agencies.

The role also supports CAT, handles Notifiable Incident referrals, and ensures timely decision-making. Ongoing, full-time, hybrid work (3 days WFH, 2 in-office) with a salary of $81,496–$90,227 before super.