Administration Support Officer

Victoria Police - Public Service Positions; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Victoria Police – Public Service Positions in Melbourne is seeking an Administrative Support Officer in the Fleet Branch. The role focuses on accurate data entry, maintaining vehicle Records, handling customer enquiries by phone and email, and providing general office support.

We value precise data handling, strong communication, teamwork, and organisational skills. The successful candidate will work across multiple locations, with flexible working arrangements and a commitment to public service.

Qualifications

• High level of accuracy in data entry and word processing.
• Strong customer service focus and stakeholder empathy.
• Excellent teamwork and interpersonal skills.
• Organisational and time management abilities.

Responsibilities

• Accurate data entry and maintenance of vehicle records.
• Respond to customer enquiries by phone and email.
• Manage shared mailboxes and correspondence.
• Develop and update procedural documents.
• Perform ad hoc administrative and office support duties.

Skills

Customer service

Data entry

Teamwork

Time management

Interpersonal skills

Tools

MS Office

Job description

Victoria Police - Public Service Positions – Melbourne Northern Suburbs VIC

Full time, Permanent

18h ago , from Victoria Police - Public Service Positions

Fleet Branch manages all aspects of the Victoria Police vehicle fleet. From design, safety testing, procurement, and police equipment fit out, as well as maintenance, servicing, and damage repairs. The administration support officer roles provide administrative support to the Branch including the update and maintenance of vehicle specific information and maintaining accurate and comprehensive registers.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Accurate data entry and word processing, including maintaining accurate vehicle records.
• Responding to customer enquiries via phone and email.
• Managing shared mailboxes and correspondence.
• Developing and updating procedural documents.
• Performing ad hoc administrative and office support duties.

About You:

The successful candidate will ideally have the following skills and experience:

• Highly developed customer service skills, with a focus on meeting stakeholder needs and expectations.
• Strong data entry and word processing skills with a high level of accuracy.
• Strong teamwork and interpersonal skills.
• Strong organisational and time management skills.
• A strong commitment to Infrastructure Solutions' strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.

Further Information:

• These positions are located at the Victoria Police Facility - Dawson Street, Brunswick. The roles will require occasional attendance at other locations including the Victoria Police Centre (311 Spencer Street, Melbourne).
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of pol ice, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

For further information, please contact: Karen Drohomirecki on (03) 9418 3*** or ***************@police.vic.gov.au.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

Find out what it is like working as a Victorian Public Servant for Victoria Police:

https://www.police.vic.gov.au/vps

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