Administration Support Officer

Safe Transport Victoria; Melbourne; Hybrid; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Job summary

Safe Transport Victoria in Melbourne seeks an Administration Support Officer to assist the Resolutions team with complaints assessment, stakeholder liaison, and documentation for Victoria Police and other agencies.

The role also supports CAT, handles Notifiable Incident referrals, and ensures timely decision-making. Ongoing, full-time, hybrid work (3 days WFH, 2 in-office) with a salary of $81,496–$90,227 before super.

Qualifications

• Experience providing high-quality administrative support in a fast-paced multimodal environment.
• Strong ability to interpret and apply relevant legislation, policies, and procedures.
• Highly developed written and verbal communication skills, including the ability to translate complex information for diverse audiences, and exceptional attention to detail.

Responsibilities

• Assess complaints and support resolution processes.
• Handle phone and general enquiries with professionalism.
• Liaise with internal and external stakeholders.
• Prepare documentation to support functions with Victoria Police and other agencies.
• Provide administrative support to CAT for timely decision-making and medical information assessment.
• Manage Notifiable Incident referrals requiring Notification of Incident letters to named drivers.

Skills

Admin support

Legislation interpretation

Written & verbal communication

Attention to detail

Job description

$81,496 - $90,227 (excluding superannuation)

Work type

Ongoing, full time. Hybrid – 3 days WFH, 2 in-office (Level 24, 1 Spring Street Melbourne)

About the Role

Reporting to the Team Leader, Resolutions, the role involves supporting the assessment of complaints, managing phone and general enquiries, liaising with internal and external stakeholders, and preparing documentation to support our functions with Victoria Police and other agencies. The position also provides administrative assistance to CAT to support effective and timely decision-making, and the assessment of medical information.

The position also provides administrative assistance to CAT to support effective and timely decision-making, and the assessment of medical information.

The Administration Support Officer will also be responsible for the management of Notifiable Incident referrals received from CAT that require Notification of Incident letters to be sent to named drivers.

To access the Position Description,click here.

About You

We are looking for candidates with, including but not limited to, the below experience and capabilities:

• Experience in providing high-quality administrative support in a fast-paced multimodal environment
• Strong ability to interpret and apply relevant legislation, policies, and procedures
• Highly developed written and verbal communication skills, including the ability to translate complex information for diverse audiences, and
• Exceptional attention to detail and commitment to accuracy.

For further information, please see the attached Position Description.

Qualifications

N/A

Further Information

For a confidential discussion, please contact Gareth Niall, Team Leader, Resolutions via email at ************@safetransport.vic.gov.au.

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

Other relevant information:

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

What we offer you?

ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

A Workplace committed to safety and wellbeing

ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

Diversity and Inclusion

ST Vic's broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.

Applications close at midnight Wednesday 28 October 2026.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.