Vehicle Safety Operations Officer

Department of Transport and Planning; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

The Department of Transport and Planning in Melbourne is seeking a Vehicle Safety Operations Officer to support administration and business systems across the Vehicle Safety Standards group. You will coordinate resources, manage correspondence, and provide guidance to customers and stakeholders in line with policies and procedures.

This role also contributes to continuous improvement by reviewing processes, facilitating staff training, and building strong relationships with internal and external

Qualifications

• Responds promptly to stakeholder needs and resolves issues.
• Builds collaborative relationships and adapts communication.
• Applies sound problem-solving to interpret guidelines.
• Identifies opportunities to improve processes.

Responsibilities

• Maintains administration and business support systems.
• Coordinates resources and work activities.
• Advises customers, partners and stakeholders on policy requirements.

Skills

Stakeholder management

Process improvement

Communication

Problem solving

Job description

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About The Role

The Vehicle Safety Operations Officer maintains administration and business support systems across the Vehicle Safety Standards group and helps coordinate resources and work activities. The role manages correspondence, maintains accurate data and systems, and provides advice to customers, partners and stakeholders in line with legislation, policies and procedures.

The role also supports continuous improvement by reviewing and improving processes and work practices. It facilitates staff and partner training, supports efficient service delivery and builds strong relationships with internal and external stakeholders to achieve positive operational outcomes.

What We’re Looking For

You’re someone who:

• Responds promptly to stakeholder needs, follows through on enquiries and takes ownership of resolving issues.
• Builds positive and collaborative working relationships, understands different perspectives and adapts communication to suit stakeholders.
• Applies sound problem-solving and judgement to interpret guidelines, assess issues and determine practical solutions.
• Identifies opportunities to improve processes, encourages new ideas and supports more efficient and effective ways of working.
• Understands how business policies and processes affect day-to-day operations and identifies potential gaps or conflicts.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close at 11.59pm on Tuesday, 27th October 2026.

For further information about the role, please contact Matthew R Fitzpatrick - Scheme Manager via [e-mail].