Administration Support Officer

Victoria-Police; Melbourne; Sur place; AUD 55 000 - 63 000; Plein temps

Résumé du poste

Victoria Police in Melbourne is seeking an Administrative Support Officer to assist the Fleet Branch with data entry, records maintenance, and clerical duties. You will handle phone and email enquiries and help keep vehicle records up to date.

The role demands accuracy, strong customer service, and teamwork, with two full-time ongoing positions located at the Victoria Police Facility in Brunswick and occasional site visits to Melbourne.

Qualifications

• High accuracy data entry and word processing skills.
• Excellent customer service with stakeholder focus.
• Strong communication and teamwork abilities.
• Ability to manage shared mailboxes and correspondence.
• Organisational and time management skills.

Responsabilités

• Accurate data entry and word processing, including maintaining vehicle records.
• Responding to customer enquiries via phone and email.
• Managing shared mailboxes and correspondence.
• Developing and updating procedural documents.
• Performing ad hoc administrative and office support duties.

Connaissances

Data entry

Customer service

Word processing

Communication

Teamwork

Outils

Microsoft Word

Microsoft Excel

Email & mailbox management

Description du poste

About the role:Fleet Branch manages all aspects of the Victoria Police vehicle fleet. From design, safety testing, procurement, and police equipment fit out, as well as maintenance, servicing, and damage repairs. The administration support officer roles provide administrative support to the Branch including the update and maintenance of vehicle specific information and maintaining accurate and comprehensive registers.Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.Your duties will include:Accurate data entry and word processing, including maintaining accurate vehicle records.Responding to customer enquiries via phone and email.Managing shared mailboxes and correspondence.Developing and updating procedural documents.Performing ad hoc administrative and office support duties.About You:The successful candidate will ideally have the following skills and experience:Highly developed customer service skills, with a focus on meeting stakeholder needs and expectations.Strong data entry and word processing skills with a high level of accuracy.Effective communication skills.Strong teamwork and interpersonal skills.Strong organisational and time management skills.A strong commitment to Infrastructure Solutions' strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.Further Information:Two (2) x full-time, ongoing positions available.These positions are located at the Victoria Police Facility - Dawson Street, Brunswick. The roles will require occasional attendance at other locations including the Victoria Police Centre (311 Spencer Street, Melbourne).Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.Your application must include:Resume;Completed application form - the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.Applications close midnight, Sunday 25 October 2026.Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.For further information, please contact: Karen Drohomirecki on [phone] or [e-mail] welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email [e-mail] or on [phone].About Us:Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.\"If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps