Administration Support Officer

Victoria Police; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Paid from day one of training

Nine weeks recreational leave

Bonus benefits for country policing

On-the-job training

Job summary

The Victoria Police is hiring for an administration support officer within the Fleet Branch. This role provides essential administrative assistance including data entry, record maintenance, and customer service support.

Successful candidates will have excellent interpersonal skills and a keen focus on stakeholder needs. Located at Dawson Street, Brunswick, with potential duties at other sites, they expect applicants to foster a safe and inclusive workplace.

Qualifications

• Highly developed customer service skills, focusing on stakeholder needs.
• Strong data entry and word processing skills with high accuracy.
• Strong teamwork and interpersonal skills.
• Strong organisational and time management abilities.

Responsibilities

• Accurate data entry and word processing.
• Respond to customer enquiries via phone and email.
• Manage shared mailboxes and correspondence.
• Develop and update procedural documents.
• Perform ad hoc administrative and office support duties.

Skills

Customer service skills

Data entry skills

Teamwork skills

Organisational skills

Job description

Fleet Branch manages all aspects of the Victoria Police vehicle fleet. From design, safety testing, procurement, and police equipment fit out, as well as maintenance, servicing, and damage repairs. The administration support officer roles provide administrative support to the Branch including the update and maintenance of vehicle specific information and maintaining accurate and comprehensive registers. Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Accurate data entry and word processing, including maintaining accurate vehicle records.
• Responding to customer enquiries via phone and email.
• Managing shared mailboxes and correspondence.
• Developing and updating procedural documents.
• Performing ad hoc administrative and office support duties.

About You:

The successful candidate will ideally have the following skills and experience:

• Highly developed customer service skills, with a focus on meeting stakeholder needs and expectations.
• Strong data entry and word processing skills with a high level of accuracy.
• Strong teamwork and interpersonal skills.
• Strong organisational and time management skills.
• A strong commitment to Infrastructure Solutions' strategy goals - supporting our people and embracing customer centricity, innovation and collaboration in our delivery of services.

Further Information:

• These positions are located at the Victoria Police Facility - Dawson Street, Brunswick. The roles will require occasional attendance at other locations including the Victoria Police Centre (311 Spencer Street, Melbourne).
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

We welcome applications from people with disability and aim to support an inclusive recruitment experience.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.

Perks and benefits:

• Paid from day one of training
• Nine weeks recreational leave
• Bonus benefits and allowances for country policing
• On-the-job training, sooner