Administrative Support

Fina Ceramics; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Fina Ceramics in Sydney’s Smithfield area is seeking an experienced Administrative Support Staff to join our growing team with an immediate start. This role supports day-to-day customer service, sales administration and office operations, helping to keep orders flowing smoothly.

You will ensure orders are processed and communicated to the Logistics and Warehouse teams, maintain accurate customer records and files, and work closely with Sales, Logistics, Warehouse and Accounts to deliver service

Qualifications

• Experience in the wholesale tile industry preferred.
• Accurate and detail-focused, especially when processing orders.
• Organised, reliable and able to follow tasks through to completion.
• A proactive team player who helps where needed.
• Able to work independently once trained; escalate issues when needed.

Responsibilities

• Support day-to-day customer service, sales administration and office operations.
• Ensure daily orders are processed and communicated to Logistics and Warehouse.
• Maintain accurate customer records, documentation and files.
• Verify tile quantities and selections; update sales invoices as required.
• Handle incoming calls and respond to enquiries.
• Collaborate with Sales, Logistics, Warehouse and Accounts teams.

Skills

Attention to detail

Organised

Team player

Proactive

Independent worker

Data entry

Job description

We are wholesale business located in Smithfield and are currently seeking applications for an experienced Administrative Support Staff to join our growing team with an immediate start. This position is well rewarded with a view to permanency for the right person

Duties and Responsibilities:

Supporting our day-to-day customer service, sales administration and office operations.

Ensuring daily orders are processed and communicated to the Logistics and Warehouse team in a timely manner

Ensuring internal system processes are accurately followed and maintain accurate customer records, documentation and internal files

Ensuring all paperwork and tile quantity / selection calculations are accurate and correct

Handling incoming calls and responding to enquiries

Verifying orders and liaising with customers, updating and amending new sales invoices where required

Perform general administrative duties including data input and internal coordination to ensure follow up and service excellence is maintained

Work closely with our Sales, Logistics, Warehouse and Accounts teams

Candidate

Ideally the successful applicant will have the following attributes:

Experience in the Wholesale tile or related industry preferred

Accurate and detail-focused, particularly when processing orders and maintaining customer information

Organised, reliable and able to follow tasks through to completion

A good team player who is willing to help where needed

Proactive in identifying missing information and following up rather than waiting to be reminded

Able to work independently once trained while knowing when to escalte an issue

All applications will be held in the strictest of confidence.