Customer Service

Wortley Group; Melbourne; On-site; AUD 30,000 - 41,000; Part time

Job summary

Wortley Group in Melbourne is seeking a part-time Customer Service representative to provide professional, responsive support to customers, sales reps and internal teams. The role blends customer service, order processing and administration to keep stock, orders and delivery information moving smoothly.

You will work with Purchasing, Reception and Warehouse teams, build strong customer relationships and contribute to a positive service-focused culture within a small team.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills and the ability to manage multiple tasks.
• Accuracy and attention to detail, particularly when processing orders and customer information.
• Confidence using computer systems and the ability to learn new software.
• A proactive, flexible and solutions-oriented attitude.

Responsibilities

• Respond professionally and promptly to customer enquiries by telephone and email
• Assist customers with product enquiries, order placement, stock availability, backorders, freight and delivery information
• Process customer orders accurately and efficiently, ensuring a high standard of attention to detail
• Develop positive, professional relationships with customers and contribute to a consistently high standard of customer service
• Work collaboratively with our small customer service team to maintain a supportive, efficient and solutions-focused working environment
• Provide general administrative support across the business, including assistance to management
• Liaise closely with Purchasing, Reception and Warehouse teams to coordinate customer orders, stock availability and timely despatch
• Build strong working relationships with National Account Managers, providing reliable support for customer enquiries and sales-related activities
• Manage daily priorities effectively while maintaining accuracy and attention to detail

Skills

Customer service

Data entry

Phone support

Organisational skills

Job description

A great opportunity exists to join a leading family owned textile distributor, in a part time Customer Service position, providing professional, responsive and efficient support to our customers, sales representatives and internal departments.

The position combines customer service, sales order processing, general administration and coordination with our warehouse, purchasing and marketing teams. The successful applicant will be customer-focused, organised and proactive, with the ability to manage competing priorities, resolve enquiries and contribute positively to the smooth operation of the business. Experience in phone based customer service preferred.

Key responsibilities

Respond professionally and promptly to customer enquiries by telephone and email

Assist customers with product enquiries, order placement, stock availability, backorders, freight and delivery information

Process customer orders accurately and efficiently, ensuring a high standard of attention to detail

Develop positive, professional relationships with customers and contribute to a consistently high standard of customer service

Work collaboratively with our small customer service team to maintain a supportive, efficient and solutions-focused working environment

Provide general administrative support across the business, including assistance to management

Liaise closely with Purchasing, Reception and Warehouse teams to coordinate customer orders, stock availability and timely despatch

Build strong working relationships with National Account Managers, providing reliable support for customer enquiries and sales-related activities

Manage daily priorities effectively while maintaining accuracy and attention to detail

About you

Excellent verbal and written communication skills

A friendly, professional and customer-focused approach

Strong organisational skills and the ability to manage multiple tasks

Accuracy and attention to detail, particularly when processing orders and customer information

Confidence using computer systems and the ability to learn new software

A proactive, flexible and solutions-oriented attitude

The ability to work both independently and as part of a team

Reliability, accountability and a genuine willingness to contribute to the success of the business

About us

Wortley Group is a leading wholesaler of leading textile brands to the interior design, commercial and residential furnishing industry. 100% Australian family owned, we value professionalism, teamwork, initiative and a commitment to delivering excellent customer service. As a long-established business, we recognise the importance of building strong relationships with our customers and supporting one another across the organisation.