Customer Service Administration

Artcraft; Townsville City; On-site; AUD 48,000 - 64,000; Full time

Job summary

Artcraft is seeking a friendly, outgoing office all rounder to assist the internal team with general sales administration and exceptional customer service.

The role focuses on coordinating inquiries, data entry of quotes and orders, liaising with factory and warehouse staff, and maintaining internal filing systems to ensure seamless customer outcomes.

Qualifications

• Sales experience in a technical retail brand or related industry.
• Experience with data entry in a sales environment.
• Excellent communication and people skills.
• High attention to detail and professional manner.

Responsibilities

• Coordinate incoming inquiries.
• Data entry of quotes and orders.
• Liaise with factory and warehouse staff to deliver positive outcomes.
• Maintain internal filing system.

Skills

Sales experience

Data entry

People skills

Attention to detail

Team player

Education

Tertiary qualification preferred

Job description

Artcraft is national industry leader with a strong market share and first-rate reputation in the manufacture and distribution of traffic signs, road safety products and associated asset maintenance and installation.

An enviable reputation for product quality, customer focused solutions and innovation helps foster a great team culture where we work together to provide operational and customer service excellence.

Due to an opening within our business, we are seeking a friendly, outgoing office all rounder to assist the internal team with general sales administration, providing exceptional customer service to our valued clients.

The role will cover multiple daily duties which you will be required to focus on, however the main areas of this positions are:

• Coordinating incoming inquiries


• Data entry of quotes and orders


• Liaising with factory & warehouse staff to produce positive customer outcomes


• Maintaining internal filing system

About you:

• Sales experience, telecommunications within a technical retail brand or an associated industry


• Previous data entry within a sales environment


• Tertiary qualified preferable but not a deal breaker

We also expect that you will have:

• Excellent communication and ‘people skills'


• The ability to develop in-depth knowledge about our products and markets.


• Good business sense and a professional manner


• High work ethic, practical, action orientated person


• Ability to interact with all levels of staff, management, directors and external contacts.


• High attention to detail


• Team player

*Note: We will not accept anyapproach from recruitment agencies