Administration Officer

Warners Bay Private Hospital; Newcastle-Maitland; On-site; AUD 37,000 - 48,000; Part time

Job summary

Warners Bay Private Hospital in Warners Bay NSW is seeking an experienced Administration Officer for the Day Rehabilitation Unit. This permanent, part-time role offers potential transition to full-time as the unit expands.

You will support patients, visitors and clinicians with administrative tasks, handle switchboard duties and manage patient records with Ramsay Core Values. You will also perform pre-admission and discharge tasks, health fund checks and patient estimates, ensuring accurate

Qualifications

• Proven administrative and secretarial skills.
• Robust background in customer service.
• Meticulous attention to detail and ability to meet deadlines.
• Strong work ethic, initiative, punctuality and integrity.

Responsibilities

• Represent the company with high standard of customer service to patients and visitors.
• Respond to patient and doctor enquiries with timely information.
• Complete administrative tasks for patient pre-admissions, admissions and discharges including health fund checks.
• Maintain accurate patient records and process documentation per procedures.
• Process patient payments and receipts accurately and efficiently.
• Prioritise tasks effectively while maintaining accuracy and attention to detail.
• Collaborate with colleagues and clinicians to support front office services.

Job description

Warners Bay Private Hospital – Warners Bay NSW

About the Role

Warners Bay Private Hospital is seeking an experienced and highly organised Administration Officer to join our Day Rehabilitation Unit. This is apermanent, part-time position,with the potential to transition to full-time employment as the unit continues to expand.

In this role, you will provide administrative support to patients, visitors and clinicians within the Rehabilitation Unit.The position will involve a range of responsibilities, including customer-facing duties, switchboard operations, ward clerk responsibilities, data entry, responding to customer service enquiries, performing health fund checks and general administrative tasks. You will also be responsible for managing patient records, processing patient payments and receipts, and ensuring administrative duties are performed efficiently and accurately in line with our Ramsay Core Values.

Your duties will include, but are not limited to:

• Representing the company in a positive and professional manner by delivering a high standard of customer service to patients, visitors, clinicians and other customers.
• Responding to patient and doctor enquiries and providing timely and accurate information.
• Completing administrative tasks associated with patient pre-admissions, admissions and discharges, including health fund eligibility checks and providing patient estimates.
• Maintaining accurate patient records and processing relevant documentation in accordance with hospital procedures.
• Processing patient payments and receipts accurately and efficiently.
• Managing competing priorities effectively while maintaining a high level of accuracy and attention to detail.
• Working collaboratively with colleagues and clinicians to support the smooth and efficient delivery of front office services.
• Performing all duties in accordance with hospital policies, procedures and Ramsay Core Values.

About You

To be successful you will be a well-presented individual who possesseshighly developed communication skills, is flexible and excelsin a multi-disciplined team environment.

You will also demonstrate:

• Proficient in administrative and secretarial skills.
• Robust background in customer service.
• Meticulous attention to detail and the ability to meet task deadlines.
• Strong work ethic, initiative, punctuality, integrity and respect for others.
• Swift and accurate typing skills with intermediate proficiency in Microsoft Office.
• Experience working with Meditech and Nookal (desirable).

Remuneration

On offer is a base hourly rate ranging from$26.68 - $34.65+ superannuation based on experience level and qualifications, exclusive of penalties or allowances. (NSW Clerks gr1-gr4)

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy

Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more

Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts

Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7

Increase your take-home paythroughnovated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

Australia’s largest private hospital operator, with over 74 sites and 35,000 staff

A values-led workplace where you’ll be supported personally and professionally

A place with flexible, permanent and career-growth opportunities nationwide.