Administration Officer

Southern Highlands Private Hospital; Bowral; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

LinkedIn Learning access

Ramsay Rewards

Flexible rostering

Wellbeing support

Dental and health discounts

Job summary

Southern Highlands Private Hospital in Bowral is seeking a customer‑focused Front of House Administrator to support patient services and day‑to‑day clerical operations. You will greet patients and visitors, manage the front desk, assist with billing and consent communications, maintain patient records, and collaborate with clinical teams to ensure a seamless patient experience.

This role requires flexibility for a 7‑day rotating shift, strong communication, and solid computer skills across MS

Qualifications

• Ability to greet patients, visitors and carers professionally.
• Experience with patient services, billing and consent communications.
• Excellent attention to detail and data integrity.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Manage front desk operations and clerical administration, providing a warm, professional welcome.
• Coordinate administrative processes in line with organizational requirements.
• Handle payments and remittances with accuracy and daily cashier duties.
• Maintain accurate patient documentation and complete tasks promptly.
• Collaborate with clinical teams and work independently when needed.

Skills

Front desk operations

Customer service

Communication

Attention to detail

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Patient management systems

Job description

Southern Highlands Private Hospital – Bowral NSW

You’ll play an important role in supporting the smooth day to day operation of our patient services and front of house administration, working closely with patients, families and our clinical teams.

Key Responsibilities

Support the smooth day to day operation of our patient services and front of house administration, working closely with patients, families, and clinical teams.

• Manage front desk operations and clerical administration, ensuring a warm, professional welcome by greeting patients, visitors, and carers upon arrival, and efficiently answering telephone inquiries.
• Provide a compassionate, customer focused service while coordinating administrative processes in accordance with organizational requirements.
• Handle payment and remittances accurately, executing daily cashier duties with a strong eye for detail and data integrity.
• Maintain accurate patient documentation and take ownership of assigned tasks, ensuring efficient completion within required timeframes.
• Work collaboratively as a positive, supportive team member and independently when needed while fostering a culture of accountability, professionalism, and patient-centred care.

About You

• Flexibility to work a 7 day rotating shift including weekends and nights
• Exceptional interpersonal skills and empathy, with experience delivering clear, professional communication regarding patient services, billing, and financial consent.
• Strong attention to detail, excellent time management, and the ability to juggle competing priorities in a fast-paced environment.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office and patient management systems.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.