Administration Officer

Peninsula Private Hospital; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible rostering options

Free confidential counselling and 24/7

Ramsay Rewards and discounts

Job summary

Ramsay Health Care is seeking an experienced administration professional to support patient services and front‑of‑house operations in a fast‑paced hospital environment, helping patients throughout their journey and ensuring admin processes run smoothly.

The role requires flexible 7‑day rotating shifts (AM/PM and weekends), outstanding customer service, strong attention to detail, and the ability to work autonomously within a team.

Qualifications

• Flexibility to work a 7 day rotating shifts including AM, PM & Weekend shifts.
• Exceptional customer service, communication skills and empathy when dealing with patients.
• Strong attention to detail and a commitment to accuracy in all aspects of work.
• The ability to take ownership of responsibilities and follow tasks through to completion.
• Well-developed organisational and time management skills, with the ability to manage competing priorities.
• Strong logical thinking, problem-solving and decision-making capabilities.
• The ability to work autonomously with minimal supervision while contributing effectively within a team environment.
• Experience communicating sensitive or complex information, including financial consent and billing processes, in a clear and professional manner.
• Intermediate to advanced computer skills including Microsoft Office and patient management systems

Responsibilities

• Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
• Explain financial consent requirements to patients in a clear and empathetic manner.
• Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
• Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
• Coordinate administrative processes in accordance with organisational requirements.
• Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
• Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
• Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
• Contribute to the review and improvement of administrative processes to enhance efficiency and service delivery.

Skills

Customer service

Communication

Attention to detail

Organisational skills

MS Office

Patient management systems

Job description

This is a great opportunity for an experienced administration professional who enjoys working with people, thrives in a fast-paced healthcare environment and takes pride in providing exceptional service. You’ll play an important role in supporting patients throughout their hospital journey while ensuring our administrative and front-of-house services run smoothly and efficiently.

Key Responsibilities

You’ll play an important role in supporting the smooth day to day operation of our patient services and front of house administration, working closely with patients, families and our clinical teams including:

• Provide a professional, compassionate and customer-focused service to patients, carers, clinicians and visitors.
• Explain financial consent requirements to patients in a clear and empathetic manner.
• Respond to patient and stakeholder enquiries promptly and accurately, ensuring issues are managed through to resolution.
• Build positive relationships with internal and external stakeholders to support an exceptional patient experience.
• Coordinate administrative processes in accordance with organisational requirements.
• Maintain accurate patient records and documentation, ensuring a high level of attention to detail and data integrity.
• Take ownership of assigned tasks and responsibilities, ensuring work is completed accurately, efficiently and within required timeframes.
• Identify, investigate and resolve administrative issues using sound judgement and logical problem-solving skills.
• Contribute to the review and improvement of administrative processes to enhance efficiency and service delivery.

About You

To be successful in this role, you will have:

• Flexibility to work a 7 day rotating shifts including AM, PM & Weekend shifts.
• Exceptional customer service, communication skills and empathy when dealing with patients
• Strong attention to detail and a commitment to accuracy in all aspects of work.
• The ability to take ownership of responsibilities and follow tasks through to completion.
• Well-developed organisational and time management skills, with the ability to manage competing priorities.
• Strong logical thinking, problem-solving and decision-making capabilities.
• The ability to work autonomously with minimal supervision while contributing effectively within a team environment.
• Experience communicating sensitive or complex information, including financial consent and billing processes, in a clear and professional manner.
• Intermediate to advanced computer skills including Microsoft Office and patient management systems

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your careerwith recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every daywith Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mindwith lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balancethrough flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home paythrough salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.