Reddy Express Lismore Dawson St - Customer Service Representative

Reddy Express; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Free on site parking

Public transport access

Flexible hours

Training & development

Team building activities

Temp to perm position

Job summary

Silver Water Plumbing is seeking an experienced Customer Service Representative to lead the customer service team in NSW. The role focuses on improving sales efficiency and service delivery within a brand-new Yennora premises, reporting to the General Manager.

You will manage scheduling, customer inquiries, and service dispatch, ensuring timely audits and quality follow-up with clients and technicians. Flexible hours and strong growth opportunities are offered.

Qualifications

• Call centre or customer service leadership experience.
• Strong people management and coaching skills.
• Proven ability to handle high-volume calls and admin tasks.

Responsibilities

• Lead the customer service team following company procedures.
• Schedule jobs efficiently balancing customer needs.
• Book at least 5 home safety audits weekly.
• Monitor metrics and report on job results.
• Ensure adherence to policies and fast resolution of complaints.
• Submit daily reports within set timeframes.
• Analyze reports to identify trends and issues.
• Coordinate with dispatch to schedule technicians.
• Handle inbound/outbound calls and admin tasks.

Skills

Call centre experience

Leadership

Customer service

Job description

Customer Service Representative

Sydney Essential Recruitment & Consult

Posted today

Job Viewed

Tap Again To Close

Job Description

We are actively seeking an experienced, reliable Customer Service Representative to join our team!

Our client is a well-known national company in the Plumbing Industry. We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.

Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing

The hours for the role will be 8:00am-16:30pm Monday to Friday

Lead Silver water customer service team as per company procedures

• Lead Silver water customer service team as per company procedures
• Schedule jobs in an efficient manner whilst balancing this objective against the customer’s needs
• Ensure a minimum of 5 homes safety audits /inspections are booked weekly
• Assigning accountabilities, planning, monitoring conversion rates, and appraising job results.
• Promote & enforce adherence to company policies and procedures by all team members
• Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame
• Ensure daily reports are submitted within agreed timeframes
• Complete analysis of reports to identify trends and potential problems
• Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner
• Taking inbound jobs and converting enquiries to jobs for our service team
• Working closely with dispatch team to schedule technician to jobs within booking time frames
• Multi-tasking, being on the phone for most of the day, handling both inbound and outbound calls, whilst attending to general administrative tasks.
• Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service
• Keeping clients informed about when parts will arrive and setting expectations for a job installation
• Maintaining strong relationships with technicians, team members and clients

We are actively seeking an experienced, reliable Customer Service Representative to join our team!

Our client is a well-known national company in the Plumbing Industry. We are currently looking for an experienced Customer Services Representative to join their team located in a brand-new premises in Yennora, NSW.

Reporting to the General Manager, you will be responsible for improving the overall sales and administration efficiency and effectiveness of Silver Water Plumbing

The hours for the role will be 8:00am-16:30pm Monday to Friday

Lead Silver water customer service team as per company procedures

• Lead Silver water customer service team as per company procedures
• Schedule jobs in an efficient manner whilst balancing this objective against the customer's needs
• Ensure a minimum of 5 homes safety audits /inspections are booked weekly
• Assigning accountabilities, planning, monitoring conversion rates, and appraising job results.
• Promote & enforce adherence to company policies and procedures by all team members
• Be accountable for ensuring customer complaints are dealt with immediately and resolved within a time frame
• Ensure daily reports are submitted within agreed timeframes
• Complete analysis of reports to identify trends and potential problems
• Greatly contribute to optimising output of the team to complete tasks, and perform in an efficient manner
• Taking inbound jobs and converting enquiries to jobs for our service team
• Working closely with dispatch team to schedule technician to jobs within booking time frames
• Multi-tasking, being on the phone for most of the day, handling both inbound and outbound calls, whilst attending to general administrative tasks.
• Making outbound calls for quote follows-ups and ensuring clients are satisfied with our service
• Keeping clients informed about when parts will arrive and setting expectations for a job installation
• Maintaining strong relationships with technicians, team members and clients

Requirements

The Customer Service Administrator position is one of leadership, reporting to the General Manager and is responsible for a wide variety of activities including Leadership & Mentoring to the customer service team.

• Call centre, administration ad hoc experience preferred (minimum 12 months)
• A confident bubbly attitude, as you will be the first point of contact for the company
• The necessary skills and knowledge to provide leadership in a service environment
• A strong knowledge of the plumbing industry, with the ability to manage all task assigned and carry out all ad hoc duties relating to this position
• Maintain a minimum conversation rate of 70-80% of total inbound calls
• Meet all objectives of the current job description as per guideline of duties above

Benefits

This is a great opportunity to join an innovative and growing company
Free on site parking available and accessible via public transport (Yennora station located 3 mins away from site)
Flexibility with hours, ongoing training and development opportunities
Frequent team building activities
Immediate start available for the right candidate
Temp to perm position - competitive salary and negotiable depending on experience