Service Co-ordinator

seek.com.au; Newcastle-Maitland; On-site; AUD 60,000 - 70,000; Full time

Job summary

seek.com.au in Newcastle is seeking an organised, proactive and tech-savvy Service Co-ordinator to join our growing team and help keep our busy Service Department running smoothly.

You'll schedule technicians, manage bookings, communicate with customers, handle quotes and invoices, and work closely with the Service Manager to drive efficiency with our modern systems and AI-driven technology.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicator with strong customer service skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proactive and able to think on your feet.
• Tech-savvy and quick to learn new systems.
• Strong problem-solving abilities and take initiative.

Responsibilities

• Coordinate daily schedules of Service Technicians and subcontractors.
• Manage maintenance, breakdown and repair bookings.
• Communicate with customers by phone, email and SMS.
• Manage the Service inbox and technician enquiries.
• Prepare and manage Service Department quotes.
• Convert approved quotes into jobs and coordinate prepayments.
• Order parts and liaise with the Storeman.
• Handle warranty claims and ensure timely completion.
• Issue invoices and follow up payments.
• Ensure technicians have the correct information, labour allocation and parts for each job.
• Collaborate with the Service Manager and General Manager.
• Keep the Service process organised, efficient and moving forward.

Skills

Highly organised

Customer service

Multitasking

Proactive

Tech-savvy

Problem solving

Team player

Job description

Operating from our brand-new, purpose-built facility designed to support our growing team and modern way of doing business.

We’re growing and looking for an organised, proactive and tech-savvy Service Co-ordinator to join our team and help keep our busy Service Department running smoothly.

What you'll be doing

• Coordinating the daily schedules of our Service Technicians and subcontractors
• Managing maintenance, breakdown and repair bookings
• Communicating with customers by phone, email and SMS
• Managing the Service inbox and technician enquiries
• Preparing and managing Service Department quotes
• Converting approved quotes into jobs and coordinating prepayments
• Ordering parts and liaising with our Storeman
• Managing warranty claims and ensuring they are completed on time
• Issuing invoices and following up payments
• Ensuring technicians have the right information, labour allocation and parts for each job
• Working closely with the Service Manager and General Manager
• Keeping the entire Service process organised, efficient and moving forward

What we're looking for

We want someone who takes ownership, thinks ahead and gets things done.

You'll ideally be:

• Highly organised with excellent attention to detail
• A confident communicator with great customer service skills
• Comfortable managing multiple priorities in a fast-paced environment
• Proactive and able to think on your feet
• Tech-savvy and comfortable learning new systems
• A strong problem solver who doesn't wait to be told what to do
• Professional, reliable and a positive team player

We're not a traditional trades business

We’re serious about technology and continually look for smarter and more efficient ways to work. We utilise modern systems, automation and AI-driven technology throughout our business to improve our processes, communication and customer experience.

You’ll be working in a modern environment with the systems, technology and support to help you do your job well.

If you're someone who enjoys technology, likes finding better ways of doing things and wants to be part of a business that's moving forward rather than standing still, you'll fit right in.

Why choose us?

• Brand-new purpose-built
• Established local business with 14 years' industry experience
• Growing company with a strong team culture
• Modern systems, technology and AI
• AI and automation incorporated into our day-to-day operations
• Variety — no two days are the same
• Opportunity to make a real impact in the Service Department
• Supportive and professional working environment

If you're organised, switched-on, customer-focused and ready to take ownership of a key role within a modern and growing business, we want to hear from you.