Administration Assistant

AusIMM; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

AusIMM in Melbourne is seeking an Administration Assistant for a full-time, office-based role fixed-term to July 2027. This position starts immediately and requires right to work in Australia for the duration.

You’ll help members get information and support, handle inquiries by phone and email, update member records and assist with events and improvement projects. A varied, member-focused role in a busy team.

Qualifications

• 1–2 years' proven experience in administration with customer contact.
• Strong communication and professional phone/email manners.
• Excellent attention to detail and data accuracy.

Responsibilities

• Handle member inquiries via phone and email, providing timely responses.
• Assist with membership applications, renewals and upgrades.
• Update member records and maintain data accuracy.
• Support events and improve member services projects.

Skills

Administration

Customer service

Data accuracy

Tools

Microsoft Office

CRM / member databases

Job description

Immediate Start | Full-time, fixed-term to July 2027 | Office-based

• Build on your reception or office-based administration experience.
• Enjoy a varied role supporting members, setting up new members for success, making sure data is up-to-date, and assisting with events and improvement projects.

Enjoy helping people and thrive on variety?

If you’ve spent the past year or two dealing with a myriad of enquiries, helping customers and keeping everything on track in a busy team environment, this could be your next step.

We’re looking for a friendly, organised Administration Assistant to join AusIMM’s Member Engagement team. You’ll help members get the information and support they need, be an integral contributor to growing our membership, turn a hand to whatever needs to be done and be the first to jump into new projects and improvements.

About the role

Your day will involve a mix of activities, including:

• Responding to phone and email enquiries from members and people interested in joining.
• Proactively following up membership applications, renewals and upgrades.
• Welcoming new members and helping them get started.
• Updating member records and keeping our data super accurate.
• Supporting our volunteers to deliver member events, including helping with registrations, event arrangements and attendee communications.
• Contributing to improvement projects.

About you

You’ll bring around 1–2 years’ proven experience working in an administration role with lots of customer contact.

We’re looking for someone who:

• Communicates confidently and professionally, both over the phone and by email.
• Is proactive, helpful and takes ownership of tasks, following them through to completion.
• Has an exceptional eye for detail and takes genuine pride in producing accurate, high-quality work.
• Is highly organised, manage competing requests and keep things moving without losing sight of the detail.
• Is comfortable using Microsoft Office and customer databases, and learning new systems, particularly AI.
• Enjoys working in a team and variety in your day.

Your customer service experience, can-do attitude and willingness to learn are what matter although any experience in membership or the resources sector would be an advantage.

About AusIMM

AusIMM is Australasia’s peak body for people working in the resources sector. We support our members through professional development, events, industry connections and membership services. You’ll join a collaborative team, with opportunities to broaden your skills across member services, administration and event support.

This is a full-time, fully office-based role in Melbourne, on a fixed-term contract until July. This role starts immediately and you must have the right to work in Australia for over 7 months.

To be considered for this role, you must have the right to work in Australia for over 7 months in a full time capacity. Please note, only shortlisted candidates will be contacted.

AusIMM is committed to an equal, diverse and inclusive workplace. We encourage applications from people of all ages, ethnicities, nationalities, identities, and cultures including those living with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQI+ community.