Administration Assistant

MCG Quantity Surveyors; Newcastle; On-site; AUD 52,000 - 68,000; Full time

Job summary

MCG Quantity Surveyors is seeking an Administration Assistant to provide exceptional support, ensuring high service quality and client satisfaction across Australia. You will be the primary contact for clients, manage CRM records, book inspections, and gather information from clients and third parties to support timely report delivery.

Key duties include updating clients in the CRM, handling calls, booking appointments, and maintaining meticulous calendars.

Qualifications

• Intermediate Microsoft Office skills (Word, Excel and Outlook).
• Exceptional written and oral communication skills, demonstrating confidence, strong personal presentation skills and the ability to liaise at all levels.
• Outgoing personality and a strong sense of accountability for quality outcomes.

Responsibilities

• Manage all clients in our CRM system and update them on the progress of their reports.
• First point of contact for our clients.
• Liaising with clients to book appointments.
• Source job specific information from clients and third parties, i.e. Councils, government agencies etc.
• Log actions and activities in our CRM system.
• Review calendars ahead of time to ensure prior understanding and preparation of the day ahead.

Skills

MS Office

Communication

Time management

Client liaison

Tools

CRM system

Job description

The Administration Assistant role is centered on providing exceptional support to ensure high service quality and customer satisfaction. This position involves supporting our team and clients across Australia in proactive customer engagement and efficient handling of administrative tasks.

As an Administration Assistant, you will be the primary point of contact for our clients, handling phone calls, booking inspections and taking detailed messages to ensure efficient communication. You will manage client interactions in our CRM system, providing updates on report progress and supporting client requests. Additionally, you will gather job-specific information from clients and third parties, such as councils and government agencies. Your responsibilities will also include accurate data input into the CRM and performing general administrative tasks as directed. Your role is essential in ensuring efficient operations and excellent client service.

Your expertise will be vital in promptly addressing customer needs and building trust, integrating customer insights to enhance service delivery and foster long-term loyalty.

Key Responsibilities

• Manage all clients in our CRM system and update them on the progress of their reports
• First point of contact for our clients
• Liaising with clients to book appointments
• Source job specific information from clients and third parties, i.e. Councils, government agencies etc.
• Log actions and activities in our CRM system
• Review calendars ahead of time to ensure prior understanding and preparation of the day ahead

How are you Extraordinary:

• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• Exceptional written and oral communication skills, demonstrating confidence, strong personal presentation skills and the ability to liaise at all levels
• Outgoing personality
• A strong sense of accountability and a commitment to delivering quality outcomes
• Outstanding organisational skills, a strong ability to prioritise competing demands and the ability to manage multiple deadlines
• Strong attention to detail and proactive
• Confidence and ability to work autonomously
• Highly organised approach with efficient time management skills
• Demonstrated behaviours aligned to our company values and culture – Driven, Innovation, Accountability & Teamwork
• Sense of humour

The fine print:

The position is a full-time position Monday to Friday 9-5pm.

The candidate will join a growing business and receive industry leading mentoring across all business departments.

If you would like to join a quickly growing industry, you will be working with a passionate group of professionals eager to change the future

Immediate start for the right person

Salary will be based on skills and experience.