Administration Assistant

Budget Rent A Car; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Avis Budget Car and Truck Rental in Southbank, Melbourne is seeking an Administration Assistant to join the franchise team. The role focuses on reservations management and delivering excellent customer service within a busy office environment.

You will support toll processing, invoicing, debt collection and bookkeeping while providing broad administrative help to the Administration Manager and team. This is a full-time, Monday to Friday position offering varied responsibilities and development

Qualifications

• Previous experience in an administration, reservations, customer service, accounts or office support role.
• Strong customer service skills and confidence dealing with reservation enquiries.
• Excellent organisational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritise tasks and manage competing deadlines.
• Confident phone manner and professional communication skills.
• Experience with reservations, vehicle rental, bookkeeping, accounts receivable/payable, debt collection, toll processing or infringement management will be highly regarded.
• A positive attitude, strong work ethic and willingness to learn.

Responsibilities

• Assist with day-to-day management of reservations and bookings.
• Process new bookings, amendments, extensions and cancellations.
• Assist customers with reservation enquiries and provide professional service.
• Answer incoming calls and respond to emails and other channels.
• Liaise with branches, customers and internal teams on rental requirements.
• Ensure reservation information and customer details are accurate in the system.
• Provide administrative support to the Administration Manager and team.
• Maintain accurate customer records and documentation.
• Assist with general office administration and operational tasks.
• Manage toll processing and associated customer correspondence.
• Process and manage vehicle infringements with authorities and customers.
• Assist with debt collection activities and follow up outstanding accounts.
• Support bookkeeping functions, including reconciliations and record maintenance.
• Assist with accounts payable and accounts receivable tasks.
• Prepare invoices and process payments.

Skills

Customer service

Administration

Organisational skills

Time management

Communication skills

Attention to detail

Phone manner

Job description

Avis Budget Car and Truck Rental

Southbank, Melbourne VIC

Full-time | Monday to Friday

About the Opportunity

We are seeking a motivated, organised, and detail-oriented Administration Assistant to join our Avis Budget franchise team in Southbank.

A key part of this role will be assisting with reservations and providing excellent customer service, including managing bookings, amendments, customer enquiries and general reservation administration. Alongside reservations, the role will provide broad administrative support across tolls, infringements, debt collection, bookkeeping and accounts.

Working closely with the Administration Manager and wider team, you will play an important role in ensuring our reservations and day-to-day administrative operations run smoothly and efficiently.

This is an excellent opportunity for someone who enjoys a varied role, has strong organisational skills, enjoys dealing with customers, and thrives in a busy office environment.

Key Responsibilities

Reservations & Customer Service

• Assist with the day-to-day management of reservations and bookings.
• Process new bookings, amendments, extensions and cancellations accurately and efficiently.
• Assist customers with reservation enquiries and provide professional and helpful service.
• Answer incoming phone calls and respond to customer enquiries via email and other communication channels.
• Liaise with branches, customers and internal teams to assist with reservation and rental requirements.
• Ensure reservation information and customer details are accurately maintained in the system.

Administration & Operations

• Provide administrative support to the Administration Manager and wider team.
• Maintain accurate customer records, files and documentation.
• Assist with general office administration and operational tasks as required.
• Manage toll processing and associated customer correspondence.
• Process and manage vehicle infringements, including liaising with relevant authorities and customers.
• Assist with debt collection activities and follow up outstanding accounts.
• Support bookkeeping functions, including reconciliations and record maintenance.
• Assist with accounts payable and accounts receivable tasks.
• Prepare invoices and process payments as required.
• Assist with the follow-up and management of outstanding customer balances.

About You

To be successful in this role, you will have:

• Previous experience in an administration, reservations, customer service, accounts or office support role.
• Strong customer service skills and confidence dealing with reservation enquiries.
• Excellent organisational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• The ability to prioritise tasks and manage competing deadlines.
• Confident phone manner and professional communication skills.
• Experience with reservations, vehicle rental, bookkeeping, accounts receivable/payable, debt collection, toll processing or infringement management will be highly regarded.
• A positive attitude, strong work ethic and willingness to learn.

What We Offer

• Full-time Monday to Friday role.
• A supportive and friendly team environment.
• A varied role with a strong focus on reservations and customer service, alongside administration, accounts and operational responsibilities.
• Ongoing training and development opportunities.
• The opportunity to build a long-term career within a well-established and recognised vehicle rental business.

Budget Rent a Car is renowned for meticulously maintained vehicles and quality service. We offer a wide range of cars, 4WDs and minibuses as well as Australia’s largest fleet of truck and commercial vehicles. Whether you are a business traveller, moving home or planning a trip, Budget has the right vehicle choice for you.

Typically, our car hire fleet is constantly being updated to ensure you enjoy the best in comfort and safety at competitive prices. Driving is one of the best ways to see the sights of Australia, and Budget offers customers the convenience of having over 190 car hire locations Australia wide so you are never far from a pick up point or friendly service.

When you rent a car or truck from Budget you can also earn valuable rewards points. Budget is a proud car and truck rental partner of the Qantas Frequent Flyer program and the flybuys program. See our Partners page for full details.

Source: This is an extract from the company's own website.

Budget Rent a Car is renowned for meticulously maintained vehicles and quality service. We offer a wide range of cars, 4WDs and minibuses as well as Australia’s largest fleet of truck and commercial vehicles. Whether you are a business traveller, moving home or planning a trip, Budget has the right vehicle choice for you.

Typical…anova? [trimmed for brevity]