Rental Operations Agent / Customer Service Representative (Casual)

Avis Budget Group; Melbourne; On-site; AUD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive rate

Employee discounts

Full training

Wellbeing program

EAP support

Job summary

Avis Budget Group in Melbourne Westmeadows is seeking a Rental Operations Agent to handle counter service, rental transactions, and vehicle cleaning. You will interact with customers face-to-face, inspect vehicles for damages, and assist with wash bay duties, including minibus driving.

This casual role offers weekday dayshifts, full training, a friendly culture, and opportunities for internal growth within our large global organisation.

Qualifications

• Full and valid driver's license required.
• Casual role with availability of at least 4 days per week.
• Experience in retail, hospitality, customer service or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of vehicles according to company standards.
• Inspecting vehicles for damages from previous rentals.
• Minibus driving.

Skills

Customer service

Driver’s license

Job description

Working for our world-famous Car Rental brand based at Melbourne Westmeadows in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

• Casual ongoing role –Westmeadows based (near Melbourne Airport)
• Mainly weekday work, dayshift
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.
• Minibus driving.

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings +performance Bonuses
• Employee discounts oncar rentalacross Avis Budget Group
• Full training providedto help you achieve your goals & reach your potential
• Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

WestmeadowsVictoriaAustralia