Rental Operations Agent / Customer Service Representative (Casual)

Australia WTH Pty Limited; Melbourne; On-site; AUD 32,000 - 45,000; Part time

Benefits offered by this job

Competitive rate + loadings + bonuses

Employee discounts on car rental

Full training provided

Wellbeing programme + discounted life/

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is hiring a Rental Operations Agent at Westmeadows (near Melbourne Airport) for a casual ongoing role. You will interact with customers at the counter, handle rental transactions, inspect vehicles for damage, and assist with vehicle cleaning in the wash bay.

The role involves minibus driving and requires a full, valid driver’s licence. Training is provided, with a supportive culture and internal growth opportunities within a large global organisation.

Qualifications

• Must have a full and valid driver’s licence.
• Casual role requiring minimum availability of 4 days per week.
• Experience in retail, hospitality, customer service, sales or similar roles.
• Ability to work in a fast paced environment while delivering exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles according to company standards.
• Inspect vehicles for damages from previous rentals.
• Minibus driving.

Skills

Customer service

Retail experience

Hospitality experience

Job description

Working for our world-famous Car Rental brand based at Melbourne Westmeadows in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities. Casual ongoing role –Westmeadows based (near Melbourne Airport) Mainly weekday work, dayshift Full training provided to help you achieve your goals & reach your potential Supportive, friendly, and caring culture Large, stable global organisation Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.
• Minibus driving.

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a casual position that requires a minimum availability of 4 days per week (as this is an ongoing role, we couldn’t consider Working Holiday visa holders at this stage)
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Westmeadows Victoria Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.