Administration Assistant

RNR Refinish; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

BBQ breakfast Fridays

Early finishes Fridays

Job summary

RNR Refinish, based in Brisbane, seeks an experienced office administrator to lead customer communications and maintain service quality across all office functions. You will manage customer enquiries, calls, emails, and bookings with a service-first approach, and ensure accurate job status updates and invoicing.

Join a small, experienced team with a strong morale and a supportive environment. Monday to Thursday 8:00am–4:00pm, Friday 8:00am–3:00pm, BBQ breakfasts and early finishes included.

Qualifications

• Experience in administration or customer service role (any industry).
• Strong service mindset with attention to detail and quality.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing customer enquiries, calls, emails, and bookings with a service-first approach.
• Providing clear, accurate communication on job status, timelines, progress updates, and invoicing.
• Ensuring all customer-facing information and documentation is accurate and high quality.
• Liaising with insurance and warranty companies to support approvals.
• Assisting a small, experienced office team to maintain consistency and service quality.

Skills

Customer service

Administration

Communication

Relationship building

Attention to detail

Job description

In this role, you will be responsible for leading customer communication and ensuring service quality is maintained across all office functions.

Key responsibilities

Managing customer enquiries, calls, emails, and bookings with a strong service-first approach

Providing clear, accurate, and professional communication regarding job status, timelines, progress updates, and invoicing

Ensuring all customer-facing information and documentation is accurate and delivered to a high standard

Liaising with insurance and warranty companies to support approvals and correspondence

Assisting a small, experienced office team to maintain consistency, morale, and service quality

About you

Proven experience in administration or customer service role (any industry)

A strong service mindset with attention to detail and quality

Excellent communication and relationship-building skills

Join a highly experienced team with strong morale

Supportive, professional working environment

• BBQ breakfast every Friday
• Early finishes every Friday

Monday to Thursday: 8:00am – 4:00pm

Friday: 8:00am – 3:00pm