General Services Manager and Roster Coordinator

Arcare; Melbourne; On-site; AUD 46,000 - 47,000; Full time

Benefits offered by this job

Rewards & Recognition

Employee Assistance Program

Discounts on devices & gyms & travel &

Health insurance

Work-life balance

Career progression

State-of-the-art facilities

Job summary

Arcare Burnside is seeking a General Services Manager and Roster Coordinator to oversee non-clinical operations including catering, environmental services, laundry and maintenance. You will work to enhance resident quality of life and ensure smooth residence operations within a supportive leadership team.

This full-time role requires strong people leadership, regulatory understanding of aged care, excellent communication, and a solutions-driven mindset.

Qualifications

• Strong people leadership and team management capability.
• Comprehensive understanding of aged care regulations, compliance, practices and trends.
• Excellent verbal and written communication skills.
• Resourceful, solutions-focused mindset.

Responsibilities

• Catering and Dining Services: oversee meals and dietary services for residents.
• Environmental Management: supervise cleaners and laundry attendants.
• Maintenance Management: oversee maintenance requests and repairs.
• Service Providers Management: manage external contractors and compliance.
• Extra Services Management: ensure services meet obligations and expectations.
• Budget and Resource Management: develop and manage budgets for remit.
• Staff Management: supervise and develop non-clinical staff.

Skills

People leadership

Aged care regulations

Verbal and written communication

Budgeting

Job description

General Services Manager and Roster Coordinator

General Services Manager and Roster Coordinator - Arcare Burnside

Salary Range - Minimum $33.33 - 34.17 per hour Vic | Full time Monday to Friday 09:00-17:06

Why Join Arcare?

• Reward & Recognition programs

Employee Assistance Program

• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance

Job stability with meaningful and deeply rewarding work

• Promotes and Supports a Healthy Work-Life Balance

Opportunities for Professional Development and Career Progression

Premium provider with state-of-the-art facilities

About the Role

The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Environment, laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

This is an excellent opportunity to join a company that values its team members, offers supportive leadership, and has a genuine desire to develop its people.

Your primary duties will be:

• Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
• Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
• Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
• Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
• Extra Services Management: Ensure extra services meet Arcare’s offerings, resident and family expectations and contractual obligations.
• Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
• Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

What we're looking for

Strong people leadership and team management capability

• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends
• Excellent verbal and written communication skills

Resourceful, solutions-focused mindset

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer