Service Administrator

ARA Technology Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee assistance programme

Job summary

ARA Technologies, based in Rydalmere NSW, is seeking a dynamic Service Admin to join our close-knit team. This role provides daily operational and administrative support for Service Contracts and client requests, ensuring SLA targets are met and records are accurate.

You will manage job lifecycle, update customer portals, generate job cards, order materials, coordinate stock, and assist with accounts payable for service works.

Qualifications

• Cert IV in Business Administration or equivalent is preferred.
• Experience in fast-paced service environment is essential.
• Strong customer service focus with excellent communication.

Responsibilities

• Provide daily operational and administrative support for Service Contracts and client requests.
• Manage the job lifecycle from notification to completion.
• Update all Customer Portals as required.
• Generate accurate Job Cards for NSW Field Staff and Work Orders for sub-contractors.
• Order materials, stock and transportation as required.
• Ensure accurate information in the Job Management System.
• Assist accounts payable for service works.
• Monitor and report on SLA performance.
• Coordinate stock inventory and documentation.

Skills

Customer service

MS Word

MS Excel

MS Outlook

Organizational skills

Verbal communication

Written communication

Attention to detail

Education

Cert IV in Business Administration

Tools

Microsoft Office

Job description

A well established business in the Electrical and Data industry, ARA Technologies is a member of the ARA Group of Companies, with a focus on critical power and communications. We are proud to service a broad range of blue-chip customers across Australia and New Zealand.

This is an exciting opportunity to start with a company that is growing and has excellent clients. The office is based in Rydalmere. This highly respected industry leader is seeking a dynamic Service Admin to join their close-knit team.

Duties and Responsibilities:

Provide daily operational and administrative support for all Service Contracts and ad-hoc Client request with specific reference to achieving agreed SLA's;-

Includes managing the job life cycle for Service Contracts and ad-hoc Service requests from initial notification through to completion.

Updating all Customer Portals as required

Generate accurate Job Cards for NSW Field Staff & Work Orders for sub-contractors nationally

Order materials, stock & transportation as required by the works in progress

Ensure all accurate information and documentation is updated in the Job Management System

Accounts payable for all Service Works

Monitor and report on SLA's, meeting, and exceeding customer requirements

Assist in the assembly of customer and field staff documentation, as required

Accurately record all external contract costs

Stock Inventory co-ordination and reporting, as required

Skills and Qualifications:

Whilst no formal qualifications are required for this role, a Cert IV in Business Administration (or equivalent) would be well regarded

Prior experience in dealing in a fast-paced Service environment is essential

Passion for providing great customer service to Clients

Competency in Microsoft applications including Word, Excel and Outlook.

Strong organizational, verbal and written communications skills

Attention to detail and exceptional organisational skills

In return you will receive a great career opportunity, a salary to match your skills, access to the Employees assistance programme and a great culture and variety of people.