Admin Assistant

Rogers Cold Stores; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Rogers Cold Stores in Brisbane is seeking an Administration Assistant to support day-to-day operations with accurate data entry, customer service, and order processing. You will help maintain records and assist warehouse and transport teams to meet delivery expectations.

The role emphasizes strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience with warehouse or transport systems is advantageous.

Qualifications

• Proven administrative or customer service experience.
• Strong computer skills with Microsoft Office.
• Excellent verbal and written communication.
• High accuracy and attention to detail.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment both independently and in a team.

Responsibilities

• Accurately enter and maintain customer and operational data in company systems.
• Process customer orders efficiently and accurately.
• Respond to customer inquiries via phone and email.
• Answer and direct incoming calls to the appropriate department.
• Maintain accurate customer and pallet records and invoicing.
• Coordinate with warehouse and transport teams to meet customer delivery needs.

Skills

Data entry

Customer service

Communication

Time management

Organization

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Administration Assistant provides essential administrative support to ensure the efficient day-to-day operation of the business. This role is responsible for accurate data entry, customer service, order processing, and maintaining records while supporting the warehouse and transport teams. The successful candidate will be organised, customer-focused, and able to manage multiple tasks in a fast-paced environment.

Key responsibilities

• Accurately enter and maintain customer and operational data within company systems.
• Process customer orders efficiently and accurately.
• Respond to customer enquiries via phone and email in a professional and timely manner.
• Answer and direct incoming telephone calls to the appropriate department or team member.
• . Customer email correspondence and ensure enquiries are resolved promptly.
• Administer CHEP pallet transactions and maintain accurate pallet records.
• Process customer account charges and ensure services are invoiced correctly.
• Maintain accurate customer and operational records while ensuring data integrity across business systems.
• Liaise with warehouse and transport teams to ensure customer requirements and delivery expectations are met.
• Assist with general administrative duties, including filing, document preparation, and record management.

About you

• Previous administration or customer service experience.
• Strong computer skills, including Microsoft Office (Outlook, Word and Excel).
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Strong organizational and time management skills.
• Ability to priorities tasks and work effectively in a fast-paced environment.
• Professional telephone manner.
• Ability to work both independently and as part of a team.
• Experience in transport, warehousing, logistics, or cold storage industries (desirable).
• Experience using warehouse management or transport management systems (advantage).