Account Manager - WA Government

Fleetcare; Western Australia; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program

Novated leasing benefits

AFMA membership

Birthday recognition

Modern office facilities

Collaborative culture

Job summary

Fleetcare in Australia is seeking an Account Manager to join our WA Government team and manage a portfolio of government clients, building strong relationships and delivering exceptional service. You will respond to client inquiries, coordinate with internal teams, discuss fleet reports, and identify opportunities to improve fleet performance and reduce costs.

Experience in account management or customer service helps, but a proactive, collaborative mindset and excellent communication are

Qualifications

• You may already be working in account management, customer service, fleet administration, client services or a similar customer-focused role.
• Enjoys building strong customer relationships
• Has excellent communication and interpersonal skills
• Is organised and able to manage multiple priorities
• Has strong problem-solving skills and attention to detail
• Can work independently while also being a collaborative team member.

Responsibilities

• Build and maintain positive relationships with a portfolio of government clients.
• Respond to client enquiries and provide timely support.
• Assist clients with replacement programs.
• Coordinate with internal stakeholders to ensure smooth customer experience with vehicle quotes and orders.
• Prepare and discuss fleet reports with clients.
• Identify opportunities to help clients improve fleet performance and reduce costs.
• Support rollout of new products and services where appropriate.
• Maintain client information and activities within Salesforce.
• Assist with client meetings and account reviews.

Skills

Relationship building

Communication

Interpersonal skills

Organisation

Problem solving

Team player

Job description

At Fleetcare, we're passionate about providing exceptional fleet management solutions and outstanding customer service to organisations across Australia.

We're looking for an Account Manager to join our WA Government team and support a portfolio of government clients. If you enjoy building relationships, solving problems, and delivering great customer experience, we'd love to hear from you.

Job Description

What You'll Be Doing

• Building and maintaining positive relationships with a portfolio of government clients
• Responding to client enquiries and providing timely support
• Assisting clients withreplacement programs
• Coordinating with internal stakeholders to ensure smooth customer experience with vehicle quotes and orders.
• Preparing and discussing fleet reports with clients
• Identifying opportunities to help clients improve fleet performance and reduce costs
• Supporting the rollout of new products and services where appropriate
• Maintaining client information and activities within Salesforce
• Assisting with client meetings and account reviews

Desired Skills and Experience

About You

You may already be working in account management, customer service, fleet administration, client services or a similar customer-focused role.

We're looking for someone who:

• Enjoys building strong customer relationships
• Has excellent communication and interpersonal skills
• Is organised and able to manage multiple priorities
• Has strong problem-solving skills and attention to detail
• Can work independently while also being a collaborative team member

Previous experience in fleet management, leasing, automotive, finance or a related industry will be highly regarded but is not essential.

Why Fleetcare?

At Fleetcare, you'll enjoy the benefits of working for a successful national organisation while maintaining the feel of a close-knit and supportive team.

We offer

• Employee Assistance Program
• Novated leasing benefits
• Australasian Fleet Management Association membership
• Birthday and recognition initiatives
• Modern office facilities
• Collaborative and supportive team culture

If you're looking for an opportunity to build meaningful customer relationships and develop your career with an industry leader, we'd love to hear from you.

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Any offer of employment will be subject to the successful completion of pre-employment background checks.