Account Manager

Inchcape Australasia; Willoughby City Council; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work policy

Career and development opportunities

Recognition and rewards

Employee benefits program including discounts on vehicle purchases

Extra days off including Wellbeing Leave Day and Volunteering Leave Day

Job summary

A global automotive distribution leader is seeking a Fleet & Corporate Account Manager to manage a portfolio of fleet clients in Willoughby City Council, New South Wales. The ideal candidate will have strong communication and customer service skills, with experience in account management preferably within the automotive or fleet industry. This role involves nurturing client relationships, preparing vehicle quotations, and collaborating with internal teams to drive account growth while maintaining high satisfaction levels. Additional perks include flexible work arrangements and a supportive team environment.

Qualifications

• Demonstrated experience in account management, ideally within the automotive or fleet industry.
• Experience supported by strong customer service capability and excellent relationship-building skills.
• Current driver’s licence.

Responsibilities

• Manage and nurture an assigned portfolio of fleet clients.
• Act as the primary point of contact for client enquiries.
• Collaborate with internal departments to ensure timely vehicle availability.
• Conduct regular account reviews with key stakeholders.
• Prepare and present tailored vehicle quotations.
• Deliver against agreed volume targets by managing pipelines.

Skills

Strong communication skills

Customer first mindset

Ability to manage complex client needs

Relationship building

Proficiency with CRM platforms

Negotiation skills

Presentation skills

Education

Tertiary qualifications in Business, Sales or related discipline

Tools

CRM platforms

Order management tools

Job description

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role

The Fleet & Corporate Account Manager is responsible for managing a portfolio of existing fleet clients, ensuring strong customer relationships, high satisfaction levels, and ongoing retention. Acting as the primary liaison between the business and its fleet customers, this role oversees day‑to‑day service delivery, prepares quotations, and supports all post‑sale needs. In addition, the Account Manager identifies opportunities for account growth and works closely with internal teams to manage credit‑related matters, driving long‑term value for both clients and the organisation.

Key Responsibilities

• Manage and nurture an assigned portfolio of fleet clients to ensure satisfaction, loyalty, and long‑term retention.
• Act as the primary point of contact for client enquiries, order updates, and post‑delivery support while maintaining strong communication throughout the client lifecycle.
• Collaborate with internal departments to ensure timely vehicle availability, accurate pricing, and consistent service delivery.
• Conduct regular account reviews with key stakeholders to assess performance, understand evolving needs, and identify upsell or cross‑sell opportunities.
• Prepare and present tailored vehicle quotations and proposals aligned with client fleet preferences.
• Deliver against agreed volume targets by proactively managing pipelines, securing orders, escalating issues when necessary, and driving overall client commitment.

About You

You’re an experienced Account Manager with strong communication skills, a customer‑first mindset, and the ability to manage complex client needs. Highly organised and commercially minded, you build lasting relationships, meet deadlines under pressure, and confidently support fleet customers end‑to‑end.

You will also bring:

• Demonstrated experience in account management—ideally within the automotive or fleet industry—supported by strong customer service capability and excellent relationship‑building and communication skills.
• Proficiency with CRM platforms and order‑management tools, with the ability to manage competing priorities, meet deadlines, and maintain high service standards under pressure.
• Current driver’s licence, with tertiary qualifications in Business, Sales or a related discipline considered an advantage.
• Strong communication, negotiation, and presentation skills, enabling effective engagement with internal and external stakeholders.
• Where possible, our flexible work policy helps support you in achieving a genuine work‑life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing what you love with additional days off including an annual
• Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards – we recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.