Account Manager / Area Manager

seek.com.au; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Superannuation

Car allowance

Job summary

Seek Australia is seeking an experienced Account Manager to oversee Brisbane-based commercial cleaning contracts, work hands-on on-site and ensure high service delivery. You will build strong client relationships, supervise cleaning teams, and coordinate inspections, staffing and cost control.

The role requires proactive, organised leadership with excellent communication skills and the ability to manage multiple sites and priorities.

Qualifications

• Proven experience in commercial cleaning management or account/area management.
• Strong understanding of cleaning operations, standards and service delivery.
• Excellent communication and interpersonal skills.
• Ability to develop strong relationships with clients, cleaners and management.
• Proactive, hands-on approach with problem-solving skills.
• Strong organisational and time-management abilities.
• Keen eye for detail and commitment to quality.
• Confidence managing multiple sites, staff and priorities.
• Sound computer skills including MS Office and reporting systems.

Responsibilities

• Oversee a portfolio of Brisbane-based commercial cleaning contracts.
• Build and maintain professional relationships with clients and key stakeholders.
• Conduct site inspections, audits and quality assurance checks.
• Lead and support cleaning teams to uphold high standards.
• Roaster management, attendance, performance and scheduling.
• Respond to client requests and service issues promptly.
• Coordinate periodic cleaning and special cleaning requirements.
• Ensure sites are staffed, supplied and operating efficiently.
• Maintain records, inspection reports and client communications in company systems.
• Monitor contract performance and operational costs.
• Ensure workplace health and safety compliance and adherence to policies.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem-solving

Attention to detail

Decision-making

Independent work

Client relationship building

Tools

Microsoft Office

Reporting systems

Mobile apps

Job description

Join a well-established, Australian-owned commercial cleaning company with a strong national presence and a reputation for delivering exceptional service.

Account Manager – Commercial Cleaning

Location: Brisbane, QLD

Employment Type: Full-Time

Salary: $90,000 – $130,000 + Superannuation + $17,500 Car Allowance

We are a long-established, Australian-owned commercial cleaning and facility services provider, delivering professional cleaning solutions to a diverse portfolio of clients across Australia.

With decades of industry experience, we pride ourselves on building long-term client relationships, investing in our people and maintaining consistently high service standards.

As our business continues to grow, we are looking for an experienced, motivated and hands-on Account Manager to join our Brisbane operations team.

The Opportunity

We are seeking an experienced Account Manager / Area Manager to oversee a portfolio of commercial cleaning contracts throughout Brisbane and surrounding areas.

This is a hands-on, field-based management position suited to someone who enjoys being out on site, building strong client relationships, supporting cleaning teams and ensuring exceptional service delivery.

You will take ownership of your portfolio, ensuring cleaning standards are consistently maintained, operational requirements are met and clients receive a responsive, professional service.

We're looking for someone who is proactive, organised, solutions-focused and genuinely takes pride in the quality of service delivered.

Key Responsibilities

• Manage and oversee a portfolio of commercial cleaning contracts across Brisbane.
• Build and maintain strong, professional relationships with clients and key stakeholders.
• Conduct regular site inspections, cleaning audits and quality assurance checks.
• Lead, supervise, train and support cleaning teams to ensure consistently high standards.
• Manage staff rostering, attendance, performance and operational requirements.
• Respond promptly to client requests, concerns and service issues.
• Coordinate periodic cleaning, additional works and special cleaning requirements.
• Ensure sites are adequately staffed, supplied and operating efficiently.
• Maintain accurate records, inspection reports and client communications using company systems.
• Monitor contract performance, service delivery and operational costs.
• Ensure compliance with workplace health and safety requirements, company policies and industry standards.
• Identify opportunities to improve service delivery and strengthen client relationships.

About You

To be successful in this role, you will have:

• Previous experience in commercial cleaning management, account management or area management (essential).
• A strong understanding of commercial cleaning operations, standards and service delivery.
• Excellent communication and interpersonal skills.
• The ability to develop strong relationships with clients, cleaners and management.
• A proactive, hands-on approach with excellent problem-solving skills.
• Strong organisational and time-management abilities.
• A keen eye for detail and a genuine commitment to quality.
• Confidence managing multiple sites, staff and competing priorities.
• Sound computer skills, including Microsoft Office, mobile applications and reporting systems.
• The ability to work independently, take ownership and make decisions.
• A current Australian driver's licence.

You will also be required to complete relevant background checks and site-specific inductions where applicable.

What’s on Offer

• Competitive salary package of $90,000 – $130,000 + superannuation.
• Additional $17,500 annual vehicle allowance.
• A secure, full-time position with a well-established Australian business.
• A supportive management team and positive working environment.
• The opportunity to manage an established portfolio of commercial clients.
• Modern systems and technology to support daily operations.
• Genuine autonomy and responsibility within your portfolio.
• Opportunities for professional development and career progression.
• The chance to make a real difference in a growing and progressive organisation.

Why Join Us?

We believe successful client relationships start with great people.

Our focus is on delivering exceptional cleaning standards, supporting our employees and building genuine, long-term partnerships with our clients.

We are looking for someone who shares these values, takes pride in their work and wants to be part of a business where their contribution is recognised and valued.

If you're an experienced commercial cleaning professional looking for your next opportunity, we'd love to hear from you.

We are an equal opportunity employer and welcome applications from candidates of all backgrounds.