Senior Account Manager Cleaning - ACT & Riverina Region

Bayton Cleaning co; Canberra; Presencial; AUD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car allowance

Descripción de la vacante

Bayton is seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts in ACT and Riverina. This hands-on leadership role combines strategic client management with operational oversight to ensure excellence across every site.

The ideal candidate has cleaning industry experience, especially in aged care, and at least 2 years in a Cleaning Operations/Account Manager role, with multi-site contract management and

Formación

• Cleaning industry experience is essential.
• Experience in Aged Care cleaning is highly regarded.
• Minimum 2 years’ experience in a Cleaning Operations / Account Manager role.
• Proven experience managing multi-site cleaning contracts.
• Strong understanding of SLA delivery and compliance reporting.
• Experience managing large cleaning teams and labour budgets.
• WHS and quality audit experience.
• Proficient in MS Outlook and Excel.

Responsabilidades

• Manage day-to-day cleaning operations across multiple sites.
• Lead, supervise and support a workforce of cleaning staff.
• Ensure all SLA, KPI and QEHS requirements are achieved.
• Conduct site audits and quality inspections.
• Manage client relationships to ensure service excellence.
• Monitor labour, consumables and site budgets.
• Approve timesheets and manage workforce planning.
• Oversee subcontractors and service providers.
• Ensure WHS and infection control standards compliance.

Conocimientos

Client communication

Leadership

Multi-site management

Budget monitoring

Herramientas

MS Outlook

Excel

Descripción del empleo

Competitive base salary + super + car allowance

Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.

This is a hands-on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.

Senior Account Manager Cleaning - ACT & Riverina Region

Competitive base salary + super + car allowance

Cleaning Industry experience essential

Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.

This is a hands-on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.

About us

Bayton Group have been developing and improving cleaning methods to help our clients succeed since 1965. Our award winning company has grown to become one of Australia’s largest privately-owned cleaning companies. We currently provide cleaning and maintenance services to over 450 sites in NSW, QLD and VIC employing over 1000 dedicated cleaning specialists.

The Role

This position is responsible for the operational management of a portfolio of client sites across ACT & Riverina Region, including aged care and health environments.

You will be accountable for:

• Managing day-to-day cleaning operations across multiple sites
• Leading, supervising and supporting a workforce of cleaning staff
• Ensuring all SLA, KPI and QEHS requirements are achieved
• Conducting regular site audits and quality inspections
• Troubleshooting operational issues and implementing corrective actions
• Managing client relationships to ensure service excellence
• Monitoring labour, consumables and site budgets
• Approving timesheets and managing workforce planning
• Managing subcontractors and service providers
• Allocating machinery and equipment across sites
• Ensuring strict compliance with WHS and infection control standards

This role requires regular travel across the region and occasional out-of-hours work.

Essential Requirements

Cleaning industry experience is essential

Experience in Aged Care cleaning highly regarded

Minimum 2 years’ experience in a Cleaning Operations / Account Manager role

Proven experience managing multi-site cleaning contracts

Strong understanding of SLA delivery and compliance reporting

Experience managing large cleaning teams and labour budgets

WHS and quality audit experience

Strong client communication skills

Experience in aged care, health or high-compliance environments highly regarded

Proficient in MS Outlook and Excel

Own vehicle and valid driver’s licence

Australian Citizen or valid Right to Work

Full compliance with public health mandates

What This Role Is Not

This is not a business development or sales-focused position. Operational leadership and service delivery experience within the cleaning industry is essential.

Why Bayton?

At Bayton, you’ll join a values-driven organisation that supports innovation, safety, and professional growth. We’re committed to delivering high-quality services while building strong partnerships with our clients and our people.

If you’re ready to take the lead in a pivotal role and make your mark in a growing business, we’d love to hear from you.

Bayton is an equal opportunity employer.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.