Account Executive (SaaS Customer Experience) - AU

Resonate CX; North Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Resonate CX in Sydney, Australia, is seeking an Account Executive to drive net new logo client sales for our CX SaaS platform. In this hunter role you will own the full sales cycle—from outbound prospecting to discovery, demos, negotiation, and closing—while partnering with marketing, product, and customer success to ensure deal success.

You’ll build a strong pipeline with multi-stakeholder engagement, apply MEDDIC principles, and articulate measurable ROI.

Qualifications

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience (CX) or adjacent categories.
• Proven track record of meeting or exceeding quota in a new business or hunter-style role.
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
• Experience selling into SMB or Mid-Market organizations.
• Solid outbound prospecting skills (cold calling, email, social selling).
• Ability to run a structured, outcome-focused discovery process.
• Strong communication and storytelling capabilities.
• Experience managing 1–3 month and 3–6 month B2B sales cycles.

Responsibilities

• Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

Skills

B2B SaaS sales

MEDDIC framework

Outbound prospecting

Discovery process

Storytelling & communication

Multi-stakeholder selling

Tools

CRM software

Job description

About the Role

We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit.

This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.

What You'll Do

• Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
• Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
• Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
• Learn and apply the MEDDIC framework to qualify and advance sales opportunities
• Build tailored value propositions tied to measurable ROI and customer outcomes
• Deliver product demonstrations that connect capabilities to real customer challenges
• Engage with multiple stakeholders across buying committees
• Maintain accurate pipeline forecasting and strong deal hygiene in CRM
• Negotiate and close contracts while protecting pricing integrity
• Partner cross-functionally with marketing, product, and customer success to drive deal success

What "Great" Looks Like

• You are proactive about building pipeline — you don't wait for opportunities to come to you
• You run discovery conversations that customers find genuinely insightful and valuable
• You can clearly communicate the economic impact and ROI of our solution
• You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
• You maintain solid win rates through disciplined qualification
• You are building a track record of closing multi-stakeholder SaaS deals

Required Experience

• 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
• Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
• Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise.
• Experience selling into SMB or Mid-Market organizations
• Solid outbound prospecting skills (cold calling, email, social selling)
• Ability to run a structured, outcome-focused discovery process
• Strong communication and storytelling capabilities
• Experience managing 1–3 month and 3–6 month B2B sales cycles

Core Competencies

• Pipeline generation and territory development
• Professional communication across organizational levels
• Business case and ROI articulation
• Objection handling and negotiation
• Deal strategy and stakeholder engagement
• CRM discipline and forecast accuracy

Why Join Us

• High-impact role with direct influence on company growth
• Strong product-market fit in a mission-critical category (Customer Experience)
• Performance-driven culture with strong earning potential
• Mentorship and development from elite Customer Experience sales leadership
• A collaborative environment that invests in your growth

Compensation

• Competitive base + uncapped commission
• Accelerators for overperformance
• Equity participation (where applicable)

If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.