Account Champion

Mainfreight; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Mainfreight Metro Sydney (Prestons) is seeking an Account Champion to support key customers and develop commercial skills. You will work closely with senior leaders, customers and internal stakeholders to ensure exceptional service and accurate data management.

Duties include preparing quotes, creating rate cards, maintaining customer profiles, DIFOT reporting, and delivering KPI and QBR reviews, with a strong emphasis on communication and reliability.

Qualifications

• Excellent communication skills - both verbal and written.
• Ability to work independently with limited supervision.
• Proactive and customer-focused attitude.

Responsibilities

• Assist in preparing cash quotes and pricing requests.
• Create and maintain rate cards for customers.
• Build and update customer profiles within our systems
• Act as the first point of contact for day‑to‑day communication for multiple major accounts.
• Manage DIFOT reporting
• Serve as the account manager for specific customers.
• Conduct KPI’s and QBR’s for your customers.
• Handle daily tracking and reporting for multiple customers.
• Deliver weekly tracking ensuring accuracy and timely updates.

Skills

Communication skills

Interpersonal skills

Time management

Organisational skills

Team player

Self-motivation

Ability to work under pressure

Job description

Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport, Wharf Cartage and International Air and Ocean Freight services. Our operations are powered by a global team of more than 10,800+ passionate people, world-class technology and a can-do attitude. We currently operate in 331 branches across 27 countries. We are one big family, and we are fiercely protective of our deep-rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.

An exciting opportunity has arisen in our Mainfreight Metro Sydney branch (Prestons) for an enthusiastic and dynamic person to take the position of Account Champion. This is an important role within our Mainfreight Metro team, and the successful candidate will make a direct impact on quality and service.

We’re looking for a motivated and detail‑driven Account Champion to join our team and support key customers while developing strong commercial skills. You’ll work closely with senior leaders, customers, and internal stakeholders to ensure exceptional service and accurate data management.

Duties will include, BUT not limited to:

Assist in preparing cash quotes and pricing requests.

Create and maintain rate cards for customers.

Build and update customer profiles within our systems

Act as the first point of contact for day‑to‑day communication for multiple major accounts.

Manage DIFOT reporting

Serve as the account manager for specific customers.

Conduct KPI’s and QBR’s for your customers.

Handle daily tracking and reporting for multiple customers.

Deliver weekly tracking ensuring accuracy and timely updates.

THE SUCCESSFUL CANDIDATE WILL HAVE

Excellent communication skills - both verbally and written

Confidence in both speaking to and meeting new people

A positive work and customer focused attitude to achieve the end result

Reliability, punctuality, and good time management skills

Ability to work independently and as a team player

Strong organisational skills and the ability to prioritise work effectively within a pressurised environment

Forward thinker who can work with limited supervision and provide/deliver exceptional customer solutions

Energy, passion, and a desire to progress through the Mainfreight business

A proactive self-starter with a can-do attitude

Always wanting to test yourself and be willing to learn and take on more