RTO Administrator

RTOPilot; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

RTOPilot is seeking an experienced RTO Administrator to support students, apprentices and industry stakeholders in a busy training organisation.

You will manage student records, enrolments and training documentation, assist with reporting and database management, and ensure compliance across operations.

Join a collaborative administration team of six, with a full-time contract, immediate start and a salary of $70,000–$80,000 plus Super.

Qualifications

• Experience in administration, student services or customer service.
• Highly organised with strong attention to detail.
• Professional, friendly communication with stakeholders.
• Able to manage multiple priorities and work in a team.

Responsibilities

• Managing student records and enrolments
• Supporting apprentices, employers and trainers
• Processing results and training documentation
• Handling student enquiries and complaints
• Maintaining compliance and accurate records
• Providing general administrative support
• Building relationships with internal and external stakeholders
• Assisting with reporting and database management

Skills

Customer service

Organised

Communication

Multitasking

Team player

Tools

Vettrak

aXcelerate

Wisenet

Cloud Assess

Microsoft Office

Job description

Full-Time | 6-Month Fixed-Term Contract | $70,000 - $80,000 + Super

Are you an organised administrator who thrives in a fast-paced environment and enjoys supporting students, apprentices and industry stakeholders?

We are seeking a proactive and customer-focused RTO Administrator to join a well-established training organisation

This is an excellent opportunity to join a supportive team and play a key role in ensuring students, apprentices, employers and trainers receive exceptional service and administrative support.

About the Role

Working across the organisation's RTO operations, you'll be responsible for a broad range of student services and administration functions, including:

• Managing student records and enrolments
• Supporting apprentices, employers and trainers
• Processing results and training documentation
• Handling student enquiries and complaints
• Maintaining compliance and accurate records
• Providing general administrative support
• Building positive relationships with internal and external stakeholders
• Assisting with reporting and database management

You'll be joining a collaborative administration team of six and will be a key point of contact for students and industry stakeholders.

About You

We're looking for someone who is:

• Experienced in administration, student services or customer service
• Highly organised with strong attention to detail
• Professional, friendly and confident communicating with a range of stakeholders
• Comfortable managing multiple priorities
• A team player who enjoys supporting others
• Competent across Microsoft Office and business systems

Highly Regarded

• Previous RTO or Vocational Education experience
• Experience using Vettrak or other Student Management Systems (aXcelerate, Wisenet, Cloud assess etc.)
• Experience working with apprenticeships, traineeships or training organisations
• Exposure to the construction or trade sectors

What's on Offer?

• Attractive salary package of $70,000 - $80,000 + Super
• Stable full-time hours
• Supportive and collaborative team environment
• Opportunity to develop your skills within the VET sector
• Immediate start available

If you're an experienced administrator looking for your next opportunity in a growing training organisation, we'd love to hear from you.