RTO Reception & Administrator

Built Training & Education; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Built Training & Education is seeking an administration professional to support the complete student lifecycle from enrolment through to completion and certification. You will work closely with management, trainers and administration teams in a dynamic RTO environment.

The role focuses on enrolments, record-keeping, trainee progression and coordination of courses, ensuring compliance with AVETMISS and USI requirements. AXcelerate experience is highly preferred and training will be provided.

Qualifications

• Previous experience working in RTO administration.
• Experience using aXcelerate or another Student Management System.
• Good understanding of the student lifecycle within an RTO.
• Knowledge of AVETMISS, USI and RTO administrative requirements.
• Strong attention to detail and record-keeping skills.
• Excellent written and verbal communication skills.
• Strong computer skills and willingness to learn new systems.
• Ability to prioritise multiple tasks and meet deadlines.

Responsibilities

• Front of house / reception duties.
• Processing student enrolments and maintaining accurate student records.
• Managing student information within the Student Management System.
• Monitoring student progress, outstanding assessments and course requirements.
• Reviewing student files to ensure required documentation and evidence has been received.
• Assisting with course scheduling and trainer coordination.
• Communicating with students regarding enrolments, training, assessments, placement and course completion.
• Processing completions and assisting with the issuance of Statements of Attainment and Qualifications.
• Maintaining accurate AVETMISS and USI information.
• Uploading, checking and maintaining training and assessment records.
• Assisting with funded training administration where applicable.

Skills

Communication skills

Detail-oriented

Computer literacy

Multitasking

Tools

aXcelerate

Job description

Working closely with management, trainers and administration team, you will assist with the administration of the complete student lifecycle, from enrolment through to completion and certification.

Key responsibilities

Front of house / reception duties

Processing student enrolments and maintaining accurate student records

Managing student information within the Student Management System

Monitoring student progress, outstanding assessments and course requirements

Reviewing student files to ensure required documentation and evidence has been received

Assisting with course scheduling and trainer coordination

Communicating with students regarding enrolments, training, assessments, placement and course completion

Processing completions and assisting with the issuance of Statements of Attainment and Qualifications

Maintaining accurate AVETMISS and USI information

Uploading, checking and maintaining training and assessment records

Assisting with funded training administration where applicable

About you

Previous experience working in RTO administration

Experience using aXcelerate or another Student Management System – aXcelerate experience is strongly preferred

A good understanding of the student lifecycle within an RTO

Knowledge of AVETMISS, USI and RTO administrative requirements

Strong attention to detail and record-keeping skills

Excellent written and verbal communication skills

Strong computer skills and confidence learning new systems

The ability to prioritise multiple tasks and meet deadlines

A proactive approach and willingness to take ownership of your work

A supportive and friendly team environment

A varied role with exposure to different areas of RTO operations

Opportunity to grow with the organisation

Training and support in our systems and processes

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