Receptionist

Inscope Training Pty Ltd; City of Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Inscope Training Pty Ltd is seeking a motivated Receptionist / Training Coordinator to join our team in Queensland. The role involves front-desk duties, course enquiries, student orientation, and general administrative support within our growing RTO environment.

You'll work with a friendly team and gain hands-on experience across customer service, office operations, and administration processes essential to registered training and student management.

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude with a willingness to learn.
• Understanding of Registered Training Organisation (RTO) administration processes.
• Great attention to detail and time management skills.
• Confident with computers and Microsoft Office.

Responsibilities

• Answer incoming phone calls, respond to voicemails, and assist with short course enquiries.
• Provide friendly and professional customer service to all stakeholders.
• Manage daily tasks including printing short course cards, dispatching products, and processing mail.
• Assist with student orientation and general office support
• Facilitate and monitor the admin email inbox.
• Maintain the return mail register and follow up where required.
• Keep the office clean, tidy, and presentable at all times.
• Support continuous improvement initiatives by suggesting and documenting new ideas.
• Complete administrative tasks accurately and on time.
• Participate in staff meetings and contribute positively to the team.
• Coordination and monitoring of office supplies including IT supplies and ordering requirements
• Assist with maintaining student records and updating database information.
• Coordination and monitoring of staff uniform requirements
• Coordination of staff events and activities
• Understanding of Registered Training Organisation (RTO) administration processes and student management systems.

Skills

Communication skills

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Inscope Training (RTO 40926) is a growing and dynamic Registered Training Organisation (RTO) providing hands-on, practical training in apprenticeships and short courses across Queensland and New South Wales. We're passionate about education, supporting our students, and building a team that feels more like a family.

We’re looking for a motivated and enthusiastic Receptionist / Training Coordinator to join our team, with previous experience in a receptionist or administrative role, however this is not a essential of the position. This is a fantastic opportunity to gain valuable experience in a supportive and professional registered training organisation.

Key Responsibilities:

• Answer incoming phone calls, respond to voicemails, and assist with short course enquiries.
• Provide friendly and professional customer service to all stakeholders.
• Manage daily tasks including printing short course cards, dispatching products, and processing mail.
• Assist with student orientation and general office support
• Facilitate and monitor the admin email inbox.
• Maintain the return mail register and follow up where required.
• Keep the office clean, tidy, and presentable at all times.
• Support continuous improvement initiatives by suggesting and documenting new ideas.
• Complete administrative tasks accurately and on time.
• Participate in staff meetings and contribute positively to the team.
• Coordination and monitoring of office supplies including IT supplies and ordering requirements
• Assist with maintaining student records and updating database information.
• Coordination and monitoring of staff uniform requirements
• Coordination of staff events and activities
• Understanding of Registered Training Organisation (RTO) administration processes and student management systems.

About You:

• Strong communication and interpersonal skills.
• A positive attitude with a willingness to learn.
• Understanding of Registered Training Organisation (RTO) administration processes.
• Great attention to detail and time management skills.
• Confident with computers and Microsoft Office.
• Reliable, organised, and proactive in your work.

Why Join Us?

• Supportive and friendly team environment.
• Opportunities for growth and development.
• Gain hands-on experience in business administration and customer service.