17623T | Customer Service Administrator ($37.50-$38.88 p/hour plus superannuation)

TOP office; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Top Office Group in Brisbane is seeking an experienced Customer Service & Administration Officer to join the team. You will be the first point of contact for customers, manage inquiries, process sales orders, and support day-to-day office operations in a fast-paced environment.

The role requires 3–5 years in customer service and office administration, strong data entry, familiarity with CRM systems and Xero for invoicing, and the ability to prioritise competing tasks with accuracy.

Qualifications

• 3–5 years’ experience in customer service and office administration.
• Strong data entry skills and a high level of accuracy.
• Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.

Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.
• Triage enquiries and direct them to the appropriate team members.
• Progressively manage customer enquiries and orders independently following training.
• Process sales orders using the CRM system and create and process invoices through Xero.
• Coordinate service schedules and manage diary bookings.
• Liaise with internal teams to resolve customer queries and ensure timely follow-up.
• Provide general office administration and accurate data entry support.

Skills

Customer service

Data entry

Administrative support

CRM systems

Xero

Organization

Tools

Pipeline CRM

Xero

Job description

Our client is a specialist provider of equipment, technology and safety solutions supporting the civil construction and infrastructure industries. With a strong focus on service, quality and practical solutions, the business operates in a fast-paced environment where teamwork, accuracy and customer relationships are essential.

An opportunity is available for an experienced Customer Service & Administration Officer to join the team at Wacol. This role would suit someone who enjoys being the first point of contact for customers, keeping administrative processes organised and supporting the smooth day-to-day running of a busy office.

Key Responsibilities

• Act as the first point of contact for incoming calls, emails and customer enquiries.
• Triage enquiries and direct them to the appropriate team members.
• Progressively manage customer enquiries and orders independently following training.
• Process sales orders using the CRM system and create and process invoices through Xero.
• Coordinate service schedules and manage diary bookings.
• Liaise with internal teams to resolve customer queries and ensure timely follow-up.
• Provide general office administration and accurate data entry support.

Skills and Experience

• 3–5 years’ experience in customer service and office administration.
• Strong data entry skills and a high level of accuracy.
• Experience with CRM systems and invoicing software, ideally Pipeline and Xero, will be advantageous but not essential.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.

Hours of Work

Full-time, Monday to Friday (flexible start 7.30am or 8:00 am)

Apply Now

If you are an experienced customer service and administration professional looking for your next opportunity within a growing, service-focused business, we would love to hear from you. Apply now or contact Sharyn 38122920 or [e-mail]