Customer Service Officer

Synergie Group; Gosford; Híbrido; AUD 51 000 - 55 000; Tempo integral

Resumo da oferta

Synergie Australia is seeking a Customer Service Officer for a long-term role in Somersby, Central Coast. Your responsibilities include customer service, administration, and process documentation with daily duties during Monday to Friday office hours.

The position offers an immediate start and a contract through to June 2027, with a busy, process-driven environment requiring strong organisation and communication skills.

Qualificações

• Experience in customer service, admin, or business support.
• Proficiency in Microsoft Office 365 and related tools.
• Strong written and verbal communication skills.
• Detail-oriented with ability to multitask and prioritise.

Responsabilidades

• Answering and directing incoming phone calls
• Responding to service enquiries, complaints and disputes
• Monitoring and responding to emails in shared mailboxes
• Booking waste collection services and managing bin maintenance requests
• Documenting, reviewing and maintaining operational processes and procedures
• Supporting process improvement initiatives to enhance team efficiency
• Maintaining accurate records, filing systems and data entry
• Providing general administrative support and ad hoc tasks as required

Conhecimentos

Customer service

Administration

Communication

Time management

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Seeking a customer-focused administrator for a long-term Customer Service Officer role in Somersby, Monday to Friday, with an immediate start.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Service Officer for a trusted client located in Somersby,Central Coast.

The important parts:

• Pay: $37.50 per hour | Duration: ASAP start through to June 2027
• Hours: Monday–Friday, 9:00am–5:00pm
• Location: Somersby, Central Coast

What you will be required to do:

You’ll provide customer service, administration, process documentation and case management support to assist the team’s day-to-day operational requirements. This role suits someone organised, detail-focused and confident managing multiple priorities in a fast-paced environment.

• Answering and directing incoming phone calls
• Responding to service enquiries, complaints and dispute resolution matters
• Monitoring and responding to emails in shared mailboxes
• Booking hard waste collection services and managing residential bin maintenance requests
• Documenting, reviewing and maintaining operational processes and procedures
• Supporting process improvement initiatives to improve team efficiency and consistency
• Maintaining accurate records, filing systems, data entry and system updates
• Providing general administrative support and assisting with ad hoc tasks as required

To be successful in the role you will:

• Experience using Microsoft Office 365, including Word, Excel and Outlook
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to document processes clearly and effectively
• Ability to multitask and manage competing priorities
• Previous call centre, customer service, administration or business support experience will be highly regarded

What’s on offer for you:

• Long-term contract opportunity through to June 2027
• Monday–Friday office hours, 9:0am–5:00pm
• Central Coast location in Somersby
• Varied role across customer service, administration and process documentation
• Opportunity to support process improvement and day-to-day operational outcomes